Health Technician (Hearing Instrument Specialist)

Job TitleHealth Technician (Hearing Instrument Specialist)This is an OPEN CONTINUOUS ANNOUNCEMENT. Eligible applicants will be referred until all vacancies are filled. This position routinely floats between all sites of care, including but not limited to: Zephyrhills, Lakeland, Riverview, Tampa, Brooksville and New Port Richey clinics as needed. Incumbent is a staff health technician (HIS) under the supervision of a GS-12 staff audiologist or above. This position has a high degree of visibility throughout the medical center and the general public as a result of direct patient care contact with the veteran population. Professionalism, proficiency, and a high positive image on behalf of the Veteran's Health Administration are critical and required. Some of the major duties include the cleaning, repair, troubleshooting, processing, and physical modification of hearing aids and other assisted listening/speech devices. The incumbent will assist to organize work to achieve approved goals and will be responsible for working within and organizing the flow of patients in the Audiology Clinic by performing the following: Greeting and escorting patients; Patient instruction and counseling on hearing loss or hearing aids either on an individual basis or in a group setting; Conducting hearing pass/fail screenings without interpretation; Non-diagnostic otoscopy; Taking earmold impressions; Hearing aid troubleshooting and repair; Providing basic hearing aid information for patients and caregivers, including realistic expectations, communication strategies, and/or aural rehabilitation; assisting in set up and delivery of face-to-face and telehealth visits; preparing the equipment for patient evaluation and other audiology procedures including, but not limited to daily biologic listening calibration of audiometric equipment; Performing listening checks on hearing aids; Electroacoustic analysis of devices; Pairing hearing aids and accessories via Bluetooth technology; Programming previously stored settings into hearing aids; Activating remote controls. The Health Technician (HIS) assists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of care. Administrative duties may include, but not limited to: Managing office supplies; Tracking loaner stock hearing aid inventory; Electronic ordering, verifying orders; Scheduling appointments; Packaging and mailing hearing aids and accessories; Processing ROES transactions; Responding to routine patient inquiries, and responding to administrative questions; Assisting patients, visitors, and others requesting information; Management of infection control, patient safety, and clinical audiology supplies; Maintenance of clean, disinfected instrumentation, equipment, and work surfaces; Reprocessing reusable medical equipment according to Medical Center infection control procedures and reusable medical equipment policies; responsible for functional checks for audiometric test equipment daily.Work Schedule: Monday through Friday from 7:00 am to 3:30 pm. Travel Required: 2-5% or less Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 70963F and 70964F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized