TPWD - Customer Service Representative I (Fluctuating Hours)

Job Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.


HIRING CONTACT: Holly Christie, View phone number on click.appcast.io, Email Address: View email address on click.appcast.io


PHYSICAL WORK ADDRESS: Huntsville State Park, 565 Park Rd 40 W, Huntsville, TX 77340


GENERAL DESCRIPTION:

Under the direction of the Store Manager, this position is responsible for performing entrylevel to routine customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Huntsville State Park. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Giftstore, pricing, displaying and assisting customers with sales. Prepares correspondence regarding park related matters including personnel, purchasing, inhouse memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

NOTE: Position may fluctuate between fulltime/parttime hours based on operational needs.


MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

One year experience in general clerical, cash handling or customer service.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.


PREFERRED QUALIFICATIONS:

Experience:

Bilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Mandarin and Vietnamese.


KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures.

Knowledge of administrative, clerical, retail procedures.

Knowledge of basic mathematics.

Skill in using MS Word, Excel and Outlook.

Skill in effective verbal and written communication.

Skill in providing quality customer service in a courteous and professional manner.

Skill in establishing and maintaining effective work relationships with coworkers and workrelated contacts.

Skill in handling a highvolume front desk.

Skill in making independent, sound and timely decisions.

Ability to accurately handle cash and account for revenue collected.

Ability to work under stressful conditions.

Ability to work as a member of a team.

Ability to work independently with little or no supervision.

Ability to train others.

Ability to serve as team leader for Seasonal and Volunteer Staff.

Ability to work with various constituents and populations.

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.

Ability to conduct work activities in accordance with TPWD safety program.


WORKING CONDITIONS:

Required to work in a public park with overnight camping and day use.

This position will fluctuate between parttime and fulltime status throughout the term of employment. Changing from parttime to fulltime and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates.

Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.

Required to work flexible schedules resulting in work hours being reduced or extended as needed.

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.

Must conform to TPWD dress and grooming standards, work rules and safety procedures.

Required to travel 5% with possible overnight stays.

May be required to operate a State vehicle.

Nonsmoking environment in State buildings and vehicles.


PLEASE NOTE:

All applications must include complete job history information for each period of employment, provided either in the WORK HISTORY SECTION or in the attached RÉSUMÉ. Please ensure each entry includes:

• Job title,
• Employer name,
• Dates of employment (month/year),
• If employment is less than fulltime status, indicate parttime in the work history section or résumé, and
• Description of duties performed.
  NOTE: Volunteer experience may be counted toward required experience.

IMPORTANT:

• College Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).
• 'N/A' may be entered in fields that are not applicable.
• Omission of required information may result in disqualification.

Work In Texas (WIT) Applicants:

• WIT applicants must complete the supplemental questions in CAPPS Recruit to be considered.
  
  
  • Human Resources will contact Work In Texas applicants via email with further instructions.
• To complete these questions, log in to CAPPS Candidate Gateway .
• If you need assistance creating a résumé, please refer to the 'Create a Résumé' link for Job Seekers on the Work In Texas website .

If the required information and attachments are not submitted as noted above, your application will be considered incomplete.

EXCELLENT BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a ReturntoWork Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60day waiting period. Click HERE to view our Benefits page.

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at .


Required forms that will need to be attached with application for Military Employment Preference:

Veteran DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).

Surviving spouse of a veteran who has not remarried Marriage Certificate and DD Form 1300 or appropriate documentation.

Orphan of a veteran killed while on active duty Birth Certificate and DD Form 1300 or appropriate documentation.

Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty Marriage Certificate and copy of spouses activeduty military orders.

Spouse of a veteran with disability and is the primary income for household Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.


More information on military occupational specialty codes can be found below:

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER