Automotive Service Advisor

Service AdvisorNamed a "Top Place to Work" by the Boston Globe for multiple years, Best Chevrolet, Inc., is a family owned dealership located in Hingham, MA that has been proudly serving the community since 1957.On a daily basis the dealership has between 80 and 100 customers dropping off their vehicles for a wide range of services. This is an opportunity for a serious advisor who has the ability to work in one of the busiest service departments in the region.The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.Pay Range: $70,000 up to $120,000 with base plus commission.Compensation varies based on experience, sales performance, CSI scores, training level, and overall productivity.BenefitsCompetitive payEmployee DiscountsHands on TrainingPaid Time OffFlexible Spending Account401kHealth & Dental BenefitsResponsibilitiesGreet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersQualifications1-2 year of prior automotive experience preferredProven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultant preferredVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.