Client Service Representative

Client Service Representative / Veterinary Assistant

Irvington Pet Hospital | Fremont, CA
Full-time | $22 -$25 per hour

At Irvington Pet Hospital, we believe pets and people deserve better care.

We're looking for a Client Service Representative / Veterinary Assistant to join our supportive, energetic team in Fremont. This hybrid role combines welcoming clients and coordinating appointments with hands-on support for patient care. You'll help create a smooth experience for pets and their families, from their first phone call through to discharge.

As an AAHA-accredited hospital , we take pride in high standards of medicine and client service. Our team enjoys tackling challenges together, sharing knowledge, and bringing humor and warmth to the working day.

What You Can Expect at Irvington

• A consistent five-day schedule, with eight-hour shifts scheduled Monday through Thursday and Saturday, within hospital hours of 8 a.m.-5 p.m.
• A varied role across reception and patient care, supporting the front desk and clinical team according to daily hospital needs.
• Meaningful client relationships, helping families feel welcomed, informed, and supported throughout their visit.
• An engaging clinical environment, supporting routine appointments alongside urgent and complex cases.
• A collaborative team, working alongside two veterinarians, one RVT, five Veterinary Assistants, and one Client Service Representative.
• Opportunities to keep growing, developing your client service and practical patient care skills through training and continuing education.
• A team grounded in shared values, working together, staying curious, speaking up, and looking for better ways to care for pets, support clients, and help one another.

Your Role

Working closely with our veterinarians and hospital team, you will:

Client Service and Reception

• Welcome clients and their pets, manage check-in and check-out, and help visits run smoothly.
• Answer calls, respond to enquiries, schedule appointments, and relay messages accurately.
• Gather client and patient information and maintain accurate records.
• Process payments and support clear communication about invoices and next steps.
• Respond calmly and empathetically to client concerns, involving the appropriate team member when needed.
• Recognize potentially urgent concerns and promptly alert the clinical team.
• Share updates and explain veterinarian-approved care and discharge instructions.

Veterinary Assistance

• Room patients, obtain medical histories, and prepare exam rooms for appointments.
• Assist veterinarians and RVTs during examinations and treatments, using safe, compassionate patient handling.
• Support routine patient care and prescribed treatments under veterinary direction.
• Assist with sample collection, laboratory testing, and blood draws according to your training and experience.
• Document patient care accurately and communicate relevant observations to the clinical team.
• Keep exam rooms and treatment areas clean, organized, and well-stocked.
• Coordinate with colleagues as you move between reception and clinical duties, ensuring clear handovers and consistent service.

What Better Care means for you:

• Shared impact bonus resulting from hospital profitability
• Generous discounts on care for all teammate pets *exclusions apply + free clinical exams
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
• 401(k) with 100% company match up to 4%
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones .
• Free access to VetFolio
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams

The Right Fit:

• Previous experience in veterinary reception, veterinary assistance, or a combined role preferred.
• Strong customer service skills and a warm, confident approach to client communication.
• Practical patient handling experience valued, with a willingness to develop your clinical skills.
• The ability to respond calmly and constructively to challenging client situations.
• Strong organization, attention to detail, and confidence managing appointments, messages, and records.
• Flexibility to move between front-desk and patient care responsibilities as hospital needs change.
• A dependable, collaborative approach and enthusiasm for learning.
• Availability to work Monday through Thursday and Saturday.

About VetnCare

VetnCare is a community of veterinary hospitals across Northern California, united by a shared belief that pets and people deserve better care.

Each of our hospitals is uniquely rooted in its local community, and we believe in preserving and strengthening what makes each one special. Together, they are connected by shared clinical expertise, resources, and a commitment to high standards of care.

This connected approach expands access to expertise and advanced care for pets and their families, while giving veterinary professionals the support, collaboration, and opportunities they need to do their best work.

Together, we're bringing better care to pets and people.

Some benefits are available exclusively to full-time team members

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