PROSHOP - Key Holder, Retail Stores (Starting at 14$)

PROSHOP - Key Holder, Retail Stores (Starting at 14$) 2901 S Capital of Texas Hwy, Austin, TX 78746, USA • Austin, TX, USA Job Description Posted Monday, July 6, 2026 at 6:00 AM Come join America’s Team and be a part of the 5x Super Bowl Champion Dallas Cowboys Family! Our winning tradition doesn’t just happen on the field, it extends into our communities and retail stores. The Dallas Cowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear. As part of the Team, you’re an integral part of our selling culture and ability to bring the excitement of the Dallas Cowboys to our fans. The Star represents our success and quality of work through world‑class customer service. Earning your Star comes with a commitment to deliver an exceptional customer experience while maximizing sales and profit. We are recruiting teammates who act with integrity , pursue excellence , give back to the community , display teamwork , and strive for passion each day. Keyholder Job Description Customer Experience Creates a fun and energetic environment for fans and teammates. Empowers teammates to utilize the “Star Service” model and selling skills to provide a world‑class shopping experience that encourages positive customer connections and loyalty. Exhibits a customer‑focused mentality, driven by the desire to go over and beyond for fans. Proactively educates themselves and teammates on product knowledge and merchandise campaigns to effectively communicate and promote to customers. Upholds store visual merchandising standards. Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure a safe environment for teammates and customers. Selling Culture and Talent Engages in a selling culture focused on acquiring the needs of customers and building relationships. Motivates and encourages teammates to uphold performance expectations. Assists the Store Manager with the onboarding process for new associates and delivers training in areas such as point of sale execution, merchandising standards, and customer service. Promotes Dallas Cowboys United Membership packs to all fans. Operational Excellence Understands, follows, and accurately communicates all company policies and procedures with integrity. Works effectively to maintain an inviting shopping atmosphere by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards. Protects assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and ensuring consistent accuracy in cash handling. Completes opening/closing procedures. Balances exceptional customer service experience with necessary operational tasks. Qualifications High School Diploma or GED required. Must be at least 18 years old. Previous experience in a retail setting preferred. Able to stand for extended periods (4 hours or longer). Able to lift 30 lbs. Equipped to troubleshoot/problem solve and remain calm in challenging situations. Upholds honesty and integrity in all decisions and actions. Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness. Able to work flexible hours, including nights, weekends, and holidays. Eligible for 40% off Employee Discount. Paid Sick Time. Bi‑Weekly Pay with On Demand Pay Flexibility. Access to Employee Assistance Programs. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 2901 S Capital of Texas Hwy, Austin, TX 78746, USA. #J-18808-Ljbffr Dallas-Cowboys-Pro-Shop