Product Operations Coordinator - Customer Programs

Product Operations Coordinator - Customer ProgramsThe Product Operations Coordinator - Customer Programs provides operational support for Product programs that involve customers and other external partners. You will manage the logistics and follow-through for customer advisory boards, customer feedback visits, early-access client programs, and major Product events. This frees Product Managers to focus on customer learning and product decisions.At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to the Director of Product Management and reside in or near one of our collaboration hubs:Costa Mesa, CA; San Jose, CA; Allen, TX; Austin, TX; Franklin, TN; New York, NY; Schaumberg, IL; Washington, D.C.; Atlanta, GA; Boston, MA; Seattle, WAYou will have opportunity to:Coordinate customer programs, including Product Advisory Boards, customer feedback visits, and alpha/beta (early-access) client programs, from scheduling and invitations through follow-upSupport Product participation in major customer events, including timelines, speakers, materials, and readinessProvide on-site support for customer visits, advisory meetings, and eventsMaintain program calendars, participant lists, trackers, and action items, and share clear visibility into upcoming programs, readiness, and open actionsSend timely, professional communications to customers and internal partners about program logistics and next stepsTrack commitments, dependencies, and risks through completion, and escalate issues that need Product Manager or leadership decisionsCreate reusable playbooks, templates, and checklists, and find ways to simplify or automate recurring program workPartner with other Product Operations roles on governance, reporting, and cross-functional coordination for customer programsExperience and SkillsExperience in program coordination, project coordination, customer operations, Product Operations, business operations, or a similar roleExperience managing multiple programs, timelines, participants, and dependencies at the same timeExperience communicating directly with customers and senior internal stakeholders, in writing and in conversationExperience coordinating work across teams and stakeholders without direct authorityAbility to travel as needed for customer visits, advisory meetings, and eventsPreferred: Experience supporting Product Management, SaaS/software, healthcare technology, or B2B customer programs, such as advisory boards, customer councils, early-access programs, or conferencesPreferred: US healthcare and revenue cycle experience; experience with Jira, Salesforce, Confluence, or Microsoft 365Reside in, or near the designated Collaboration Hub(s) for this role.About ExperianExperian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Benefits/Perks:Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remote, hybrid or in-officeFlexible time off including volunteer time off, vacation, sick and 12-paid holidays