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Retail Store Manager

$54.2k - $62.72k

GOODWILL IND of THE CHESAPEAKE, Inc.

Retail Store Manager

$54,198 - $62,720 annually
Full-Time Leadership Role

Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high-volume Band 3 store with annual sales between $1.0M and $1.49M .

This role is responsible for full store performance, team leadership, production execution, and community impact while advancing Goodwill's mission.

What You'll Be Responsible For

Store Operations & Performance
  • Lead daily operations of a high-volume retail store
  • Achieve budgeted sales, production, and expense control goals
  • Oversee donation processing for resale and salvage
  • Ensure timely production flow to the sales floor
  • Maintain pricing, grading, and quality standards
  • Partner with Recycling Center and Retail Operations teams
  • Execute merchandising standards, colorization, and seasonal displays
  • Handle cash reconciliation, deposits, and required reporting
  • Investigate and address security, safety, and risk concerns
  • Communicate regularly with Regional Director regarding store performance
People & Team Leadership
  • Hire, train, coach, and manage a team of 12-25 employees
  • Conduct performance management, discipline, and terminations in partnership with HR
  • Build schedules and assign coverage to maximize efficiency
  • Process and approve payroll accurately and timely
  • Conduct monthly staff meetings and promote engagement
  • Foster a culture of accountability, customer service, and mission alignment
Schedule & Availability
  • Full-time leadership schedule
  • Weekend availability (Saturday and Sunday) required
  • Reliable transportation required for scheduled shifts
Qualifications
  • High school diploma or equivalent required
  • Three years of retail or related management experience at the Store Manager level or higher
    • Goodwill retail management experience may substitute
    • Advanced education may substitute for experience
  • Valid driver's license, vehicle insurance, and access to a personal vehicle
Employment is contingent on successful completion of a criminal background check.

Knowledge, Skills & Abilities
  • Retail leadership in high-volume environments
  • Financial acumen (sales, margins, expense control)
  • Strong merchandising and marketing skills
  • Conflict resolution and sound judgment
  • Ability to lead diverse teams and communicate effectively
  • Working knowledge of Microsoft Word, Excel, and basic internet tools
Physical Requirements
  • Lift up to 50 lbs (frequent lifting up to 25 lbs)
  • Stand, walk, bend, reach, and use hands throughout shift
  • Medium physical demand work environment
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel Requirements
  • Up to 25% travel related to banking, operational needs, meetings, or special assignments
  • Access to a personal vehicle required

Why Lead at Goodwill?

Goodwill Industries of the Chesapeake offers competitive compensation, leadership autonomy, and the opportunity to manage a mission-driven business that directly supports workforce development and community programs.

Learn more about benefits and careers:

EOE/MFDV Including Disability/Vets
Vacancy posted 1 day ago
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