Warehouse Administrator CSR

Warehouse Administrator (CSR)

Welcome to Mancini's Sleepworld, a dynamic and innovative company at the forefront of cutting-edge mattress technology and sleep solutions! With over 50 years of experience providing better sleep in the Bay Area, we're passionate about creating solutions that allow people to sleep better and live better. Our team of Mattress Match Makers is driven by a shared vision to become California's preferred choice for better sleep and giving back to our communities. We're looking for talented individuals who share our passion and are ready to take on the challenge of creating the next big thing about the customer experience in our locations. Join us and become a part of a company transforming how Californians think about sleep!

We have one full-time position open for self-motivated and detail-oriented Warehouse Administrator CSR professionals. These positions support both internal and external customers, as well as FedEx, UPS, and out-of-area LTL shipping needs.

Pay range: $21.00 $23.00 per hour, depending on experience

Shift Available Thursday - Monday 1pm-9pm

What will you be doing as our Warehouse Administrator (CSR):

• Answers incoming customer telephone calls courteously and professionally.
• Responds to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner.
• Respond to and investigate inquiries, concerns, and issues with internal Sales staff and the Accounting/Finance department.
• Processes and enters customer payment information into our system.
• Works with the Warehouse Management team on customer and driver claims.
• Interface with sales and freight forwarders
• Plan shipments based on product availability and customer requests.
• Prepare shipping documents.
• Process and manage FedEx, UPS, and our Out-Of-Area shipping needs.
• Track orders to ensure timely deliveries.
• Provide inventory reports to management as required.
• Strong skills in using Microsoft Office products, especially Excel and Word.
• Friendly demeanor in working with a variety of people.
• Attention to detail.
• Willingness to learn and be independent.
• Create daily store transfers for pulling and routing purposes
• Ability to lift a minimum of 25lbs
• Accurately document and update customer accounts with relevant information
• Ensure all customer interactions and transactions are recorded with precision and consistency
• Collaborate effectively with cross-functional departments to resolve customer issues efficiently.
• Conduct follow-ups with customers to ensure issue resolution and satisfaction.
• Investigate and resolve customer issues by clarifying concerns and implementing the best possible solution.

You will need these skills:

• A high school diploma or equivalent is required.
• 2+ years of customer service or logistics experience.
• Proficient in Data Entry, MS Excel, and Word.
• Ability to multitask and prioritize while maintaining attention to detail.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Warehouse experience preferred.
• Can-Do attitude a must
• The team mentality is a must
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to remain calm under pressure.