Cyra Tester
Tata Consultancy Services
Develop, maintain, and execute CYRA automated test scripts. Build automated suites for regression, smoke, and functional testing. Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. Analyze CYRA reports and troubleshoot failures Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations. Experience in voice load testing using tools like CYRA, Hammer, or custom call generators Ability to simulate concurrent calls and track system performance Prepare test scenarios, test cases, and reusable scripts Perform E2E customer journey testing for voice & digital channels Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara) Good understanding of below contact center concepts: IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM Design, develop, execute and maintain automated test scripts for the IVR system Verify and validate performance and reliability of the IVR system. Good understanding of Cyara Velocity, Cruncher and Pulse modules Develop and document test plans Work closely with the development team to ensure defects are closed timely manner. Strong analytical, problem-solving and Troubleshooting skills Excellent communication skills and should work directly with customers/vendor #J-18808-Ljbffr Tata Consultancy Services
Vacancy posted 5 days ago
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