Quality Assurance Specialist - Integration

Quality Assurance Specialist - Integration

Reports to: Launch Manager

Status: Full-Time Exempt

Location: Designated sites/HQ Los Angeles/HQ SGV Covina

Hours of Operation: Monday–Friday; 9:00 AM – 5:00 PM (8 paid hours, lunch break included)

Hourly: $28.00 - $34.65 hourly

Who We Are

In 1922, Woodcraft Rangers opened its doors in Los Angeles and began its mission of guiding young people as they explore pathways to purposeful lives. As a progressive organization, Woodcraft has always been responsive to the evolving needs of the communities served, and is notably inclusive, youth-led, and rooted in the Woodcraft Way, a holistic framework that develops body, mind, spirit, and service. Continuously at the forefront of expanded learning opportunities, Woodcraft Rangers has a rich history of making a significant impact in the greater Los Angeles area, believing that all youth are innately good, deserve the opportunity to realize their full potential, and should be an active participant in defining their own path.

What We Do

Woodcraft Rangers provides TK-12 expanded learning programs, including before and after school, specialty enrichment, and summer learning. In the past few years, Woodcraft has expanded its menu of services beyond traditional afterschool programs and summer camps to include early learning, environmental and social justice, college access, and inclusion services for youth with intellectual and developmental disabilities. Additionally, we offer Lifecraft, a college and career advancement program to support the development of approximately 1,000 staff. Today, Woodcraft Rangers serves more than 20,000 youth ages 4-18 annually in and from 110+ Title I schools across LA County!

Ideal Candidate

This role is ideal for you if you are passionate about expanded learning and committed to ensuring high-quality program implementation from launch through delivery. As an Integration Quality Assurance Specialist, you partner closely with the Integration Manager and Associate Director, alongside program leadership, to support seamless launches and consistent program quality across sites. You have a strong eye for detail and the ability to observe, assess, and translate findings into clear, actionable feedback. You thrive in fast-paced environments, proactively identifying gaps, solving problems, and supporting continuous improvement. A strong communicator and collaborator, you effectively bridge site-level execution with leadership priorities to ensure programs are aligned, compliant, and set up for success.

Why Work for Woodcraft Rangers

• Paid vacation
• Sick time
• Health Benefits
• 403(b) retirement
• Pet insurance
• Lifecraft
• Upward mobility
• Career development
• The opportunity to create a lasting positive impact on youth within your community.

Role Overview

The Integration Quality Assurance Specialist supports the successful launch and early implementation of expanded learning programs by ensuring quality, consistency, and readiness across all new sites. Working in close partnership with the Integration Manager and Associate Director, this role focuses on monitoring program execution, identifying gaps, and providing actionable feedback to strengthen program delivery during the launch phase. This role serves as a key office-to-field-based partner, ensuring that programs are aligned with organizational standards, compliant with requirements, and set up for long-term success prior to transition to Program Management teams.

Key Responsibilities

• Observation and Reporting: Conduct site visits during launch to assess program quality, readiness, and adherence to organizational standards. Observes, documents, and provides clear, actionable feedback to support continuous improvement across sites.
• Collaborative Efforts: Partner with the Integration Manager to identify and address implementation gaps, ensuring smooth and high-quality program rollouts.
• Launch Prep and Development: Support the development and alignment of program component schedules (e.g., fitness/recreation, homework support, and club time), ensuring balanced and effective daily programming. Assist with budget planning by helping to develop spending plans, submit requests on time, and monitor budgets in alignment with program needs. Ensure program spaces are set up for success, including materials, supplies, and staff readiness to effectively facilitate activities and club sessions.
• Staff Training and Support: Reinforce training, onboarding, and operational expectations with site teams to support strong program execution.
• Quality Improvement: Supports quality assurance processes by ensuring compliance, maintaining documentation, and aligning with program expectations.
• Liaison to Programs Teams: Communicate real-time insights from the field to inform decision-making and strengthen launch strategies. Help ensure programs are fully prepared for a seamless transition to ongoing Program Management teams, including schedule alignment and operational readiness.

Qualifications

• High School Diploma or equivalent required; Associate's degree in a related field preferred.
• At least 1 year of experience managing or supervising a high-performing team.
• Minimum 6 months of experience leading a team and/or group of youth in a school or recreational setting (or completion of 6 units in Child Development).
• Experience supporting program implementation, quality assurance, or site-level operations.
• Familiarity with program budgets, spending plans, or basic fiscal tracking.
• Proficiency in Microsoft Office Suite and ability to use a smartphone for work-related tasks (wifi/cell stipend provided).
• Demonstrated experience working with ethnically and culturally diverse communities, with an understanding of the needs of high-need communities in Los Angeles and familiarity with youth development principles.
• Familiarity with relevant policies and compliance expectations.
• Bilingual in English and Spanish is a plus.
• Ability to obtain and maintain required clearances and certifications (Live Scan, TB Clearance, CPR/First Aid).

Skills

• Strong observation, analysis, and problem-solving skills with a focus on continuous improvement.
• High level of organization and attention to detail.
• Ability to adapt quickly, pivot priorities, and remain solutions-oriented in dynamic environments.
• Clear and effective verbal and written communication.
• Ability to build trust while handling sensitive and confidential information with professionalism and discretion.
• Collaborative mindset with the ability to support, coach, and reinforce expectations with site team

Physical Demands

In compliance with the Americans with Disabilities Act (ADA), the following physical demands may be essential for the effective performance of this position. Reasonable accommodation will be considered to enable individuals with disabilities to perform these essential functions:

• The ability to travel across the greater Los Angeles area several times a month, using either a car, or public transportation, is necessary several times a month.
• Regular use of hands for computer and administrative tasks.
• Frequent standing is required during working hours.
• Must be able to occasionally lift/move up to 40 pounds.
• Reasonable accommodation is available for individuals with disabilities.

Work Environment

We are committed to fostering an inclusive work environment and will actively consider reasonable accommodations to enable individuals to effectively perform their roles. This position operates in environments typical of the following key aspects:

• Regular working hours are from Monday to Friday, with occasional weekends and evenings required for events, training, hiring events, and or conferences.
• Optional weekly work-from-home opportunities.
• Travel is necessary to various regions where Woodcraft Rangers programs are implemented, including San Fernando Valley, South Los Angeles, West Los Angeles, San Gabriel Valley, Southeast LA, and Downtown areas, to support or deliver in-person training.
• The typical noise level of a standard work environment. Stable internet access is required for effective work-from-home performance.

Woodcraft Rangers provides equal employment opportunities to all qualified applicants without discrimination with regard to race, religious belief, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breastfeeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, transitioning status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law.