Professional Restaurant Server

Job Description

Job Description

Description:

ABOUT CHETOLA RESORT

For over 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility. The resort blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service.

THE ROLE

Chetola Resort is seeking friendly, attentive, and hospitality-driven AM and PM Restaurant Servers to join our Food & Beverage team. We are hiring for both morning shifts (7:00 AM – 3:00 PM) and evening shifts (4:00 PM – 10:00 PM) . As a Server, you play a key role in creating memorable dining experiences by delivering thoughtful, professional, and efficient service. You will guide guests through the dining experience—from greeting and menu recommendations to attentive table service—ensuring every guest feels welcomed, cared for, and valued. Ideal candidates are team-oriented, service-focused, and thrive in an environment where attention to detail and genuine hospitality make a meaningful difference.

WHAT YOU’LL DO

Guest Service & Dining Experience

• Greet guests warmly and promptly, creating a welcoming and professional first impression
• Present menus and answer questions about menu items, ingredients, and specials
• Take food and beverage orders accurately and enter them into the POS system
• Deliver food and beverages efficiently while ensuring proper presentation and guest satisfaction
• Monitor tables throughout the dining experience, anticipating guest needs and responding promptly
• Provide refills, clear dishes, and maintain table cleanliness throughout the meal
• Address guest questions or concerns professionally and involve management when appropriate

Team Collaboration

• Communicate clearly with kitchen and bar teams to ensure accurate and timely order delivery
• Support fellow servers and restaurant staff to maintain smooth service during busy periods
• Contribute to a positive and collaborative team environment

Restaurant Standards & Operations

• Process guest payments accurately and efficiently
• Maintain cleanliness and organization of dining areas, side stations, and service areas
• Follow all food safety, sanitation, and alcohol service guidelines
• Uphold Chetola’s service standards and contribute to an elevated dining experience

ATTENTION TO DETAIL IN ACTION

At Chetola, exceptional dining experiences are built through thoughtful details. As a Restaurant Server , your attention to detail ensures every table and every interaction reflects our service standards.

• Table readiness: Tables are stable and properly leveled, linens are smooth, and place settings are aligned neatly and consistently.
• Proper table setup: Salt and pepper shakers are clean, filled, and placed on the correct sides of the table; glassware and flatware are polished and positioned according to restaurant standards.
• Guest greeting: Guests are acknowledged promptly with warm eye contact, a genuine welcome, and attentive service from the moment they arrive.
• Order accuracy: Food and beverage orders are entered correctly and delivered exactly as requested.
• Service flow: Courses are delivered with appropriate pacing so guests can enjoy a relaxed and seamless dining experience.
• Table maintenance: Tables are kept neat and organized throughout the meal, with timely clearing of plates and attentive refills.
• Guest awareness: Anticipating needs—such as additional beverages, condiments, or utensils—before guests need to ask.

ABOUT YOU

• Energetic and team-oriented, with a positive and proactive attitude
• Enjoy working in a fast-paced environment with varied responsibilities
• Strong attention to detail and a customer-first mindset
• Able to anticipate needs and respond quickly to guest requests
• Take pride in providing warm, attentive service that creates memorable dining experiences
• Comfortable communicating with guests and colleagues in a professional, friendly manner
• Reliable, punctual, and eager to contribute to a collaborative team

REQUIREMENTS

• Prior experience as a server in a full-service restaurant or resort setting is preferred, but not required
• Strong communication skills and a guest-first mindset
• Ability to multitask and stay composed under pressure
• Availability to work evenings, weekends, and holidays
• Must be at least 18 years old (to serve alcoholic beverages)
• Ability to stand and walk for long periods and lift up to 25 lbs
• Familiarity with POS systems and basic food safety standards is a plus

WHY CHETOLA

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Join a dedicated and growing team shaping the next era of a beloved mountain resort
• Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
• Competitive pay and on-property perks

Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.