Patient Access Representative

Patient Registration Specialist

Position Summary: Responsible for facilitating and completing the registration process system-wide by interviewing incoming patients, reviewing pre-registration information, entering registration information, verifying insurance, collecting payments as required, and providing point of service assistance to various service lines in order to assist the physician and patient in moving through the system for appropriate care.

Education: High School diploma or equivalent

Licenses and Certification: N/A

Experience and Skills: Technical experience 1 year, basic medical terminology knowledge, typing minimum 40 wpm

Role Specific Responsibilities: Follows registration policy and procedures to accurately identify patient, insurances, obtain required signatures where applicable. Reviews physician order for necessary components. Contacts physician office for new order if incomplete. Contacts or refers to the appropriate individual/department to provide necessary data to financially secure account. Identifies self-pay HAP, offers brochure and obtains required signatures. Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness. Performs QA of daily registrations. Collects ED copays. Balances cash and credit card payments and completes shift summary form daily. Provides point of service assistance for system-wide service lines by performing various tasks that facilitate the sharing of information. SAR II: Educates, monitors performance and orients new staff members. SAR II: Meets and exceeds productivity and quality standards.

Compensation (commensurate with experience): $17.92 - $26.88

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