Senior Support Analyst - AI-Driven Hospitality SaaS

Mews is seeking a Senior Support Analyst to own complex, multi-channel cases and maintain strong relationships with hotels and partners. The role emphasizes proactive engagement, knowledge sharing, and staying close to customers in a remote-first setup across the United States.

You’ll use AI to identify patterns, contribute to knowledge content, and ensure solutions are evaluated before delivering to customers, with emphasis on clear English and Gujarati communication across channels.