Account Manager

Job Description: Account Manager

Location: Phoenix, AZ (On-Site, 5 Days/Week)

Scope: National Responsibility (with Emphasis on Arizona)

Department: Phoenix, AZ (Arizona Office)

Reports To: Branch Manager

Position Type: Full-Time

About the Company

Are you ready to embark on an exciting journey where creativity meets craftsmanship? At Arcadia Inc, we're not just a company; we're innovators in the world of specialty manufacturing and design. Known for our exceptional precision and quality, we take pride in creating customized solutions that exceed expectations across various industries.

From our state-of-the-art architectural elements that enhance commercial spaces to our advanced engineering solutions that drive efficiency, we're at the forefront of transforming visions into reality. Our team has brought to life stunning installations in high-profile projects, from modern office buildings to innovative retail spaces that captivate and inspire.

Our diverse group of talented professionals is passionate about pushing boundaries and delivering exceptional results. Whether you're a skilled craftsman, a creative designer, or a project manager, you'll find exciting challenges that will allow you to grow and make a real impact.

If you're eager to be part of a dynamic team that values creativity, quality, and innovation, Arcadia Inc is the perfect place for you. Join us in shaping the future of design and manufacturing-your next great adventure awaits!

About the Role

The Account Manager serves as a key liaison between Arcadia Inc. and our most influential clients, ensuring that every project-from custom architectural components to engineered design solutions-is executed with precision, creativity, and exceptional service. This role is central to managing large and national accounts, particularly within California, and requires a deep understanding of project-based sales cycles, design collaboration, and manufacturing capabilities.

You will guide clients through complex, design-driven projects, identify opportunities to expand partnerships, and support the delivery of innovative solutions that align with both client goals and Arcadia's commitment to craftsmanship. Success in this role requires a proactive, relationship-focused professional who can balance strategic account growth with hands-on project coordination in a fast-paced, highly creative manufacturing environment.

Minimum Qualifications

• Bachelor's degree in Business, Marketing, Architecture, Engineering, or a related field.
• Minimum of 3 years of account management or sales experience within manufacturing, construction, architectural products, or related industries.
• Proven success managing large or national accounts with measurable growth results.
• Strong understanding of account development, inside sales, and project-based client engagement.
• Excellent communication, negotiation, and interpersonal skills.

Preferred Qualifications

• Experience working with architectural firms, general contractors, or design-build teams.
• Background supporting multi-location or regional accounts, especially within California.
• Proficiency with CRM systems and sales analytics tools.
• Advanced degree or professional certification in sales, account management, or project management.
• Understanding of manufacturing processes, custom fabrication, and supply chain dynamics.

Responsibilities

• Manage and grow key customer accounts by understanding their design, engineering, and project requirements and delivering tailored solutions.
• Develop strategic account plans that support long-term partnerships and align with Arcadia's creative and manufacturing capabilities.
• Identify new business opportunities within existing accounts and expand Arcadia's presence in national and regional markets.
• Collaborate closely with internal teams-including engineering, design, production, logistics, and project management-to ensure seamless execution and exceptional client satisfaction.
• Maintain strong client relationships through regular communication, project reviews, presentations, and on-site visits.
• Monitor industry trends, architectural design shifts, and competitor activity to inform account strategies and maintain a competitive edge.
• Prepare and present sales forecasts, project updates, and account performance reports to senior leadership.

Skills

Strong account management and development skills are essential for supporting Arcadia's design-driven clients and ensuring their creative and technical needs are met. The ability to manage large, complex accounts enables the Account Manager to guide clients through custom manufacturing processes and identify opportunities for growth. New business development and inside sales expertise support Arcadia's expansion into new markets and project types. Experience with national and regional sales environments helps the Account Manager navigate diverse architectural and construction landscapes. Together, these skills ensure the delivery of innovative, high-quality solutions that reinforce Arcadia's reputation for craftsmanship and excellence.

Work Authorization

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Statement

Arcadia Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

JOB DESCRIPTION

ACKNOWLEDGEMENT FOR:

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This job description is intended to provide a general overview of the requirements of the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The role may require the performance of other essential and non-essential functions not specifically listed. Management reserves the right, at its sole discretion, to modify, change, or otherwise revise this job description at any time, with or without notice. Nothing in this job description is intended to create a contract of employment of any kind. Employment with Arcadia Products, LLC is strictly on an at-will basis.