Patient Financial Counselor

Job Description

Job Description

We are seeking a qualified candidate to fill our Patient Financial Counselor position to assist with all financial operational needs for our South Carolina patients. The Patient Financial Counselor is responsible for overseeing and optimizing the financial operations within the organization, with a particular focus on revenue cycle management. This role involves managing accounts receivable, ensuring timely and accurate billing, and coordinating with various departments to facilitate efficient financial processes. The Business Office Manager works closely with regional leadership to support the organization’s financial health and compliance with relevant
regulations

This position will be working in the Columbia on a Hybrid Schedule. This is a full-time, salary-based 8-hr position Monday-Friday (8:00AM-5:00PM).

About

We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.

Why Choose a Career at Your Health?

Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.

• Competitive Compensation Package with Bonus Opportunities
• Employer Matched 401K
• Free Visit & Prescriptive Services with HDHP Insurance Plan
• Employer Matched HSA
• Generous PTO Package
• Career Development & Growth Opportunities

Revenue Management:
• Monitor and validate patient insurance for assigned regions utilizing the specific software and
reports.
• Answer patient and employee questions related to, but not limited to, copayments, insurance,
billing, collections, coverage, etc.
• Assist with cash and insurance collections.
• Provide assistance to statewide Accounts Receivable team.
• Responsible for ongoing insurance validation.
• Provide critical financial information for new patients and clients.
• Update patient financial information including current primary and secondary insurances.
• Monitor and report on key revenue cycle metrics, identifying trends and areas for
improvement.

Patient and Staff Support:
• Perform audits on Care Management patients.
• Assist patients with billing inquiries, payment plans, and financial assistance options.
• Provide support to staff in navigating billing software and resolving patient financial concerns.
• Foster a culture of exceptional customer service and patient-centered care within the office.
• Serve as a liaison between the office staff and regional leadership, ensuring clear
communication and coordination.
• Assist with any service suspensions or discharges.
• Team Collaboration: Work with your team to resolve patient insurance issues and determine
the appropriate action for upcoming appointments.

Administrative:
• Participate in coaching calls.
• Perform other duties as requested or required, at the sole discretion of the Company.

Areas of Responsibility:

• High school diploma or equivalent and associate degree required. Bachelor’s degree in
business administration, health care administration, human resources, or a related field
preferred.
• Strong organizational and time management skills, with the ability to multitask and prioritize
responsibilities effectively.
• Ability to manage and demonstrate effective leadership skills.
• Should demonstrate strong interpersonal and communication skills under all conditions and
circumstances.
• Ability to foster a cooperative work environment and work collaboratively with other
department heads, leadership, and key stakeholders.
• Strong analytical and problem-solving skills.
• Team player with ability to manage multiple responsibilities and demonstrate sound
judgment.
• Ability to read and communicate effectively.
• Strong written and verbal communication skills.
• Basic computer knowledge.
• Must be able to work flexible hours and travel between offices, facilities, etc.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or
organization requirements and is in good working condition