IT Applications Analyst

The City of Johns Creek is seeking a qualified IT Applications Analyst to support and maintain the applications and data critical to our daily operations. In this position, you will provide first-level support for our Enterprise Resource Planning system, troubleshoot technical issues, and help staff utilize the system effectively. You will also lead the creation, maintenance, and distribution of system reports and organizational dashboards. Key Responsibilities Provide ERP Support: Serve as the primary contact for Enterprise Resource Planning application support, assisting users with system issues, access requests, and functional guidance. Troubleshoot and Resolve Issues: Diagnose application problems and coordinate directly with vendors and technical support teams to resolve them. Develop Dashboards: Partner with department stakeholders to design, develop, and maintain PowerBI dashboards that translate business requirements into clear visualizations. Manage System Reporting: Build, maintain, and optimize SSRS reports, and manage report scheduling, deployment, and updates across the organization. Utilize Modern Data Tools: Gather reporting requirements from users and leverage PowerBI, SSRS, and artificial intelligence tools to support data-driven decision-making. Support Implementations: Assist with the launch and upgrade of applications through data validation, user acceptance testing, and post-go-live troubleshooting. Document and Train: Create system documentation, report inventories, and user guides, and conduct training sessions on ERP workflows and reporting tools. Qualifications Minimum Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field. Four (4) years of professional experience in PowerBI dashboard development and SSRS report authoring, combined with hands‑on support of an Enterprise Resource Planning (ERP) system. Or an equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job. Licenses or Certifications (Preferred): Microsoft Certified: Power BI Data Analyst Associate Core Competencies Ability to read and comprehend instructions, policies, procedures, and legal documents, while maintaining strict confidentiality regarding customer, personnel, and financial records. Skill in professional, effective, timely, proactive, and responsive communication, both verbally and in writing. Advanced expertise in Microsoft Office applications, specifically Microsoft Word and Excel. Ability to prioritize tasks, manage multiple items at the same time, meet recurring time constraints, and work well in a team environment. Ability to establish and maintain effective working relationships with employees, supervisors, outside agencies, and the public. Competitive salary and benefits package The City of Johns Creek offers a competitive salary and benefits package. We encourage you to apply if you are passionate about delivering exceptional support and possess the required qualifications. Explore outstanding healthcare options and exceptional retirement benefits with the City of Johns Creek! Our comprehensive package includes a generous 12% contribution of your base pay to the 401(a) plan and a $1 for $1 match up to 5% in the 457(b) retirement plans, potentially totaling up to 22%! Access financial adviser services at no extra cost. Enjoy a competitive salary package crafted to align with the unique responsibilities and benefits of the IT Applications Analyst role. We offer competitive wages starting from $72,126 to $82,128 annually. This position is exempt. EQUAL OPPORTUNITY EMPLOYER The City of Johns Creek is an Equal Opportunity Employer. We do not discriminate based on age, gender, race, color, national origin, religion, disability, or any other class or status protected by law. #J-18808-Ljbffr