Customer Service Agent - Shop

Customer Service Agent I - Shop

Driveway.com is where car buying and selling meets conveniencewith no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!

Location: Onsite, Dallas, TX

Pay Range: $40,000-$60,000 plus incentive

Responsibilities

• Customer Concierge:
• Answers questions and helps move the digital transaction process forward
• Communicate effectively with customers through chat, phone, and email
• Single point of contact for the customer throughout the transaction
• Presents financing terms
• Presents protection products (ex: Extended warranties)
• Collects down payment, Driver's License, Proof of Insurance, Proof of Income
• Communicates paperwork and logistic timelines
• Maintain activity log
• Other duties as assigned

Skills and Qualifications

• Strong attention to detail
• Excellent communication skills
• Time management
• Sense of urgency
• Active listening skills
• Critical thinking

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Physical Demands

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing