Stop Loss Claims Operations Analyst - Medical - Remote

Symetra has an exciting opportunity to join our growing team as a Stop loss Claims Operations Analyst !

About the role

Responsible for Operations functions involving new and in-force Products. Maintains a high degree of initiative and an in-depth knowledge of products, operations and the Symetra organization. Works independently on day-to-day activities, documentation of new and existing processes, and possesses the ability to lead a project and/or remediation to successful completion.

What you will do

• Creation, analyzation and maintenance of procedures and processes, identifies and implements ideas for improved efficiency.
• Lead and facilitate operations based projects that will focus on system changes, process improvements, remediations, product enhancements and launches, legal and compliance updates, and other core operational functions.
• System support and testing, responsible for User Acceptance Testing for new and existing system enhancements for your functional area and product line.
• Provide technical training support and daily production support as needed for both internal and external teams.
• Operational duties include but are not limited to generation and analysis of contracts and/or agreements, reporting and metrics, analytics, and auditing in support of measuring group operations productivity and effectiveness and in support of internal business partners, including but not limited to Finance, Sales, Compliance, Law, Business Analysts, and other internal business partners.

Why work at Symetra

"I feel welcome and included at Symetra every day and I really believe you can be you at Symetra." - Megan H., Deputy Chief Compliance Officer

"I am grateful to be here and I know how blessed I am to work for a company that truly cares about me as a person". - Nancy R., Sr. Investment Fund Analyst

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range:$27.10 - $45.16 plus eligibility for annual bonus programs

Who you are

• 2-5 years of cumulative, relevant experience.
• College degree or equivalent work experience preferred.
• Strong analytical mindset with an interest in claims operations and problem-solving.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Excel (pivot tables, formulas, data analysis).
• Experience with data analysis tools such as Python or R (preferred, not required depending on role level).
• Familiarity with tools such as Smartsheet or similar workflow/project tracking platforms.
• Ability to analyze claims data and identify trends, anomalies, and cost drivers.
• Problem-solving mindset with the ability to recommend actionable solutions.
• Focus on process improvement and operational efficiency.
• Strong communication skills to translate data insights into business decisions.

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered