Care Coordinator 3 - Community Health Behavioral Health

Care Coordinator 3 - Community Health Behavioral Health Leesburg, VA, United States Job Identification: 685693 Posting Date: 07/10/2026, 04:00 AM Job Schedule: Full time Locations: Inova Gibson Job Description: Inova Community Health is looking for a dedicated Care Coordinator 3 to join the team. This role will be full-time, day shift, from Monday-Friday, 8:00 a.m. - 4:30 p.m. This role will be based in the Leesburg community health office. The team member will travel to other sites during the first 90 days, to learn about the clinics they will support. Join Inova's Community Health Division - a mission driven team dedicated to reducing disparities, expanding access, and delivering exceptional care to our most vulnerable populations. This is your opportunity to make a meaningful impact where it matters most. This role directly supports our commitment to advancing equity in mental health care by serving uninsured and underinsured communities facing barriers to care. You will play a critical role in coordinating behavioral health referrals, connecting patients to therapy services, assisting with Medicaid and financial assistance resources, facilitating transportation arrangements, supporting front desk operations, and partnering with care teams to reduce barriers and ensure timely access to care. Every interaction is a meaningful opportunity to make a difference by helping individuals navigate barriers to behavioral health care, access support services, and take important steps toward healing, recovery, and improved well-being. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Job Responsibilities

• Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
• Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
• Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
• Reads, reviews, and interprets multiple documents requesting services.
• Interact with client facility staff over the telephone to intake calls.
• Maintains multiple databases pertinent to their service line.
• Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
• Accurately searches and inputs patient information into client Electronic Health Records (EHR).
• Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
• Notifies management of problems, concerns, and compliments received in real time.
• Generates performance reports using computer software.
• May perform additional duties as assigned

Minimum Qualifications

• High School diploma or equivalent
• 2 years of experience with call center, customer service or related profession

Preferred Qualifications:

• Bilingual in Spanish is preferred
• Behavioral Health and/or Patient Access Experience

About Us: We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law. To apply, visit Copyright 2025 Jobelephant.com Inc. All rights reserved.

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Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.We are Inova, Northern Virginia and the Washington, DC, metropolitan area’s leading nonprofit healthcare provider. With expertise and compassion, we partner with our patients to help them stay healthy. We treat illness, heal injury and look at a patient’s whole health to help them flourish. Through our expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than 1 million unique patients every year. Total patient visits exceed 4 million annually, demonstrating our ability to deliver the best clinical care and ensuring a seamless experience for all who rely on us for their healthcare needs. Consistently ranked and recognized as ... a national healthcare leader in safety, quality and patient experience, Inova’s world-class care is made possible by the strength and breadth of our network, our 24,000 team members, our technology and our innovation. Inova is home to Northern Virginia’s only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to every person in every community we are privileged to serve – regardless of ability to pay – every day of their life. More information about Inova can be found at Inova.org.

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