CA Center Operations Manager 1

Job Summary

Manages daily donor center operations.

This Is What You'll Do

• Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
• Assists in hosting internal and external inspections conducted by regulatory agencies and customers.
• Collaborate in quality improvement initiatives to enhance operational efficiency and product quality.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Collaborate with relevant departments to implement corrective and preventive actions (CAPA) to address identified issues.
• Promotes Safety, Health, and Environment Policies & Procedures. Ensure safety training and safety practices are implemented and followed within the center.
• Responsible for mitigating and resolving safety concerns.
• Oversees the performance of preventive maintenance of donor center equipment to ensure that the equipment is well-maintained and in good working order.
• Ensures the facility is always well-maintained, clean, and neat.
• Responsible for integrity of product and sample storage equipment, including mitigation of equipment failure and maintenance.
• Prepares product shipments and ensures compliance with Standard Operating Procedures.
• Manages unsuitable product per Standard Operating Procedures.
• Assists with achieving targeted production in quantity and quality.
• Assists with optimizing operational cost to meet and exceed targeted objectives to include inventory management.
• Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development plans and corrective actions as applicable.
• Collaborates on employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs.
• Nurtures robust and positive culture within the donor center, exemplifying core values.
• Ensures adherence to all HR policies and procedures including workers compensation, talent acquisition, compensation, benefits, leave of absence, ADA/accommodations, employee relations.
• Assists in employee relations investigations.
• Exercises the role of a Designated Trainer with a focus on conducting thorough on-the-job and certification training for both new and existing employees, diligently ensuring alignment with regulatory requirements and standards. Required to assess learners' progress, and to adapt your teaching methods to meet their learning needs.
• Regularly conducts thorough area walkthroughs, demonstrating a consistent and visible presence in production zones.
• Facilitates optimal productivity in production areas by providing necessary assistance as required.
• Cultivates a positive and respectful rapport with donors, fostering retention, referrals, and growth.
• Keeps immediate supervisor informed of any irregularities within the center.
• Mitigates and reports all unsafe situations and conditions.
• Assists with schedule and payroll records to optimize the efficient allocation of employee hours.
• Assists with the coordination of staff and leadership meetings to enhance efficiency and productivity.
• Drives operational performance to Key Performance Indicators (KPIs) while proactively addressing operational deficiencies.
• Collaborates and supports marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements.

This Is What It Takes

• Trained in all production areas.
• High School Diploma, or equivalent (GED) with 12 months applicable experience
• Up to 1 year of operations and/or process management/supervisory experience preferred.
• Up to 1 year of people management preferred including recruiting, training, etc.
• Ability to function effectively in a fast-paced environment with frequent interruptions required.
• Experience working in a highly regulated industry preferred.
• Effective communication and organizational skills required.
• Excellent written, verbal, and interpersonal communication skills required.
• Experience with office software preferred.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.

Physical Requirements

• Ability to sit or stand for extended periods for up to four (4) hours at a time.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop or kneel.
• Ability to enter an environment with a temperature of -40°C for short periods of time.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18" away from face for extended periods of time, up to four (4) hours at a time.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to type and use basic computer skills.
• Ability to use assistive devices if needed for mobility or communication.

Do Satisfying Work. Earn Real Rewards and Benefits

We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time

Pay Transparency

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Interested? Learn more online and apply now at: octapharmaplasma.com

INNER SATISFACTION. OUTSTANDING IMPACT.