Patient Service Representatives - SHOD

Patient Service Representative

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Open Door is seeking a Patient Service Representative for its Family Medical Center in Sleepy Hollow, NY. Experience: Prior experience in customer service preferred. English/Spanish language skills required.

As an Open Door employee, you would be eligible to participate in Open Door's Retention Bonus Plan, which pays a quarterly bonus of $750, beginning the first quarter following 3 months of employment. This means your first retention bonus will be paid in December 2021, as long as you remain an active employee in good standing. The Retention Bonus Plan will continue until December 2022 and will be re-evaluated at that time.

Responsibilities:

• Make appointments for patients. Verifies the need for return appointments
• Perform financial and data entry tasks with the patient after his/her visit with a provider.
• Collect payment due from self pay patients or co-payments for insurance accounts and changes the claim status in eClinicalWorks accordingly.
• Collect on accounts with past due balances and/or "Payment Contracts" in process.
• Coordinate with the Billing department for difficult or unusual patient requests or processing tasks, or high balance accounts that may require a payment contract.
• Verify Medicaid eligibility and scans eligibility forms into document section of the patient file.
• Confirm that signed insurance forms are in the file for each Private Insurance billable encounter.
• Close all encounters in eClinicalWorks.
• Confirm that name, address, phone number, and coverage with the patient. Ensures that all patients are properly registered.
• Log all payments received, completes all data entry tasks (closing claims in eClinicalWorks and scanning information into patient file) on a daily basis.
• Respond to patient inquiries on a daily basis.
• Ensure that all documents, telephone encounters, requests for medical records, and labs are completed and/or answered on a daily basis.
• Prepare closing reports and secures negotiables, daily. Coordinates with a supervisor to balance and correct input, daily.
• Maintain a current file for all input procedures, codes, fees, and relevant insurance billing procedures. Keep supervisor apprised of exceptions or problems with encounter forms and data entry tasks.
• Participate in cross training, as required, for the Registrar job tasks; performs marketing functions as required; and registers new patients when required.
• Provide excellent customer service to all patients at all times
• Perform other duties as assigned
• If Designated as responsible for Bio Hazardous Waste removal, complete online training and receive certificate prior to completing this task.

Requirements:

• High School Diploma or GED required
• Bilingual (English/Spanish) required
• Superior customer service skills and experience
• Flexible and solutions driven
• Responsive and comfortable working in the fast paced high accountability environment with different types of providers.
• Provides assistance to patients in a compassionate, caring, cheerful and concerned manner
• Passionate about providing high quality care to low income, under-served residents and those lacking access to health care.
• Maintains patient confidentiality at all times
• Engaged in learning and continuous quality improvement
• Outstanding verbal and written communications, with a culturally diverse patient and staff population
• Maintains a safe environment of care for patients and staff

There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to effect positive change in the health and lives of thousands residents of Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on patient care.

At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve. If you want to make a difference in the lives of thousands of patients in the health of our communities, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please submit your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.

Open Door is an Equal Opportunity Employer.