Teller

Live Video Teller AssociateIn the Live Video Teller Associate role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you'll know that your voice is valued and heard. You'll find new and unique ways to make a positive impact just by being you. There's a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $19.14/hr, with monthly and annual incentives, and the ability to Build a Career Worth Loving.#DupacoDifference.What You'll Do:Connect with members and potential members by providing excellent service through technology- Video Teller Machines, chat, e-mail, inbound and outbound phone callsRecognize potential member needs and educating them on appropriate credit union servicesPromote a positive and professional image of the credit unionAnswer calls on a timely basis and maintain a level of consistency in responses being providedAssist in training new employeesCoordinate unusual or sensitive member relation situations and/or calls for correct and timely solutionInterface with other CU team members to obtain information necessary for providing members with details or answers to their questions and/or improving the level of service providedWhat You'll Need:A flexible schedule to meet the needs of our membersThe ability to think on your feet and solve problems effectivelyThe ability to provide personalized service with warmth and competence on the telephoneExceptional written and verbal communication skillsStrong computer skills with the desire to learn new software and technologyLearn more about our Live Video TellersQualificationsPreferred Skills:Some Knowledge of Microsoft ExcelSome Knowledge of Microsoft WordSome Knowledge of Microsoft OutlookAdvanced Customer ServicePreferred Behaviors:Team Player: Works well as a member of a groupFunctional Expert: Considered a thought leader on a subjectInnovative: Consistently introduces new ideas and demonstrates original thinkingDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellPreferred Motivations:Self-Starter: Inspired to perform without outside helpAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationRequired Education:High School or better.Required Experience:Customer ServicePreferred Experience:Banking Financial ServicesEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.