QA Data Analyst & Telemetry Specialist IV

QA Data Analyst & Telemetry Specialist IV

We’re looking for a QA Data Analyst & Telemetry Specialist to help drive our product quality efforts through insightful data analysis, robust reporting, and close collaboration with engineering teams. This hybrid role combines skills in data analysis, log exploration, instrumentation design, and reporting. You'll investigate product behavior through telemetry, create dashboards and written reports to surface quality risks, and support the QA team in prioritizing and validating work with data‑driven confidence. You’ll be the team’s go‑to person for turning raw signals into clear, actionable dashboards, ad‑hoc investigations, and concise written reports that inform leadership and cross‑functional teams.

Responsibilities

• Data Analysis & Log Investigation: Hunt down the right logs, trace product issues across environments, and analyze patterns in system behavior to support QA investigations and test coverage strategy.
• Telemetry Collaboration: Collaborate with engineers to define, scope, and validate telemetry requirements to ensure the right data is being captured for quality signals.
• Dashboard Design: Design and maintain clear, role‑specific dashboards that reflect test results, coverage trends, performance metrics, and release health.
• Written Reports: Produce structured reports and summaries that combine narrative, visuals, and metrics to tell a complete story about product quality, test outcomes, and production health.
• Root Cause Investigation: Assist QA and dev teams with root cause investigations using log data, traces, metrics, and real‑world usage patterns.
• Stakeholder Alignment: Partner with QA, Engineering, Product, and Data teams to align on what signals matter and how they’re consumed across tools and stakeholders.
• Quality Metrics Development: Define and refine KPIs around bug trends, feature coverage, regressions, and release readiness to guide strategic QA direction.

Skills

• Strong hands‑on experience with data analysis (SQL, Python, R, or similar).
• Skilled in producing clear visualizations (Superset, Plotly, Tableau, Looker, Grafana, Power BI).
• Able to write concise reports with actionable insights – weekly summaries, defect overviews, quality scorecards, etc.
• Familiar with log analysis tools (Sumologic, Splunk, Datadog, Kibana, ElasticSearch).
• Comfortable discussing and designing instrumentation/logging with engineers.
• Familiarity with QA concepts, release validation, and production monitoring.
• Strong communication skills; can adapt output to technical and non‑technical audiences.

Bonus Points

• Background in QA, test automation, or release engineering.
• Experience with OpenTelemetry, distributed tracing, or event‑driven logs.
• Experience in continuous delivery environments with real‑time observability needs.
• Prior involvement in incident reviews or quality post‑mortems.

Education

• Preferred: Bachelor’s degree (or higher) in Software Engineering, Electrical or Computer Engineering.
• Practical experience in QA, data analysis, SRE, or systems engineering roles is also welcome.
• Relevant certifications (Data Analytics, SQL, Tableau, or Observability/Monitoring tools) are a plus.

Seniority level

Mid‑Senior level

Employment type

Contract

Industry

IT Services and IT Consulting