Operations Manager - USA

Operations ManagerScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free engineering teams from manual resource management so they can focus on what matters — building great products. As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by enterprises including Adobe, Wiz, DocuSign, Coupa, and Fortune 100 companies to autonomously manage their most critical production environments. The result: maximized performance and cloud costs cut by up to 80%.Backed by Insight Partners, Lightspeed Venture Partners, and others with over $210M in funding, we're building the infrastructure management platform that will power the next decade of enterprise compute.We're looking for a high-energy, people-first Operations Manager to own and scale our US operations, based in Boston.If you thrive in fast-moving startup environments, love turning chaos into process, and get energy from helping teams do their best work - this role is for you.What You'll OwnHR operations end-to-end: onboarding, offboarding, benefits administration, and employee experiencePayroll coordination and compliance documentation for US employeesVendor and partner management - owning relationships and keeping things running without frictionInternal events and culture moments that make the US team feel connected to a global companyProcess-building as we scale: identifying gaps, proposing solutions, and actually implementing themActing as the go-to contact for US employees across HR, finance, and operational questionsExecutive support during US visits - coordinating logistics, accommodations, meals, and scheduling for leadership visiting from HQ; this means being on-site and available during those visitsRequirementsWhat We're Looking For4+ years of experience in operations, people ops, or administrative roles — startup experience strongly preferredA self-starter who doesn't wait to be told what to do and finds satisfaction in making things workHighly organized with strong attention to detail, without losing sight of the bigger pictureWarm, positive communicator - people genuinely enjoy working with youComfortable juggling multiple workstreams across HR, finance, and general opsExcellent written and verbal English; you can draft a policy and a Slack message with equal careAble to work independently in a remote environment and collaborate across time zones