Shift Leader

Overview The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Time allocated to management tasks is documented here; the remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning. Responsibilities Driving excellence in customer service Maintaining company standards in product and facility specifications Reviewing food handling procedures Assessing operational processes In the absence of management, may assume full responsibility for opening and closing of the restaurant; maintains administrative control but is not authorized to serve in a managerial capacity Accountabilities Customer Satisfaction/Product Quality: Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality and speed of service. Financial: Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers. Operations: Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation and order fulfillment to ensure adherence to company standards. Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals. Human Resources: Provides ongoing coaching and feedback for crew employees. Provides hands-on training for crew in Learning Zone. Qualifications Full-time Shift Leader role with wage rate $17.00 to $20.00 per hour Pay and Benefits PTO: A full-time team member who has completed 52 weeks of continuous full-time service is eligible for up to 40 hours of PTO per year; after 5 years, up to 80 hours per year Medical, dental and health insurance eligibility Short-term disability provided after 90 days of employment Eligible for periodic bonuses if the store achieves desired goals #J-18808-Ljbffr Summerwood Corporation