Network Engineer (United States)

Role: Network Engineer II (Not Security Engineer)

Work Mode: Remote

Timing

• This position requires flexibility with shift schedules, including weekend coverage (Saturday or Sunday) and the ability to work either morning or swing shifts.
• ie. Be based in the Eastern Time Zone and start work at 3:00 AM or 4:00 AM Pacific Time, or• Be based in the Pacific or Mountain Time Zone and work until 8:00 PM or 9:00 PM Pacific Time.

What this Job Entails:

The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

Scope:

• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects
• This position requires flexibility with shift schedules, including weekend coverage (Saturday or Sunday) and the ability to work either morning or swing shifts.
• ie. Be based in the Eastern Time Zone and start work at 3:00 AM or 4:00 AM Pacific Time, or• Be based in the Pacific or Mountain Time Zone and work until 8:00 PM or 9:00 PM Pacific Time .

Your Roles and Responsibilities:

Major duty:

• • Serving as the first point of defense for all network-related incidents, providing 24x7network support for production and corporate network.
• Technical skills:
• • Troubleshooting layer 1-3 issues and maintain WAN, BGP, ISIS, LAN, FHRP, VLAN, STP, etc. and related services.
• Daily jobs:
• • Proactively monitor production network health, assess potential risks and take
• mitigation actions to ensure quick service restoration.
• • Deliver customer-centric support through multiple communication channels.
• • Create and update standard operating procedures (SOPs) for network changes
• management, issue analysis and mitigation strategies
• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints
• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)
• Troubleshooting network issues and outages
• Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure
• Handle multiple vendor switch on various servers in dealing with hardware/software issues
• Handle traffic, and any queries raised by ISP/Partners
• Provide support for any incidents such as input errors, CRC, RMA etc.
• Work directly with ISP/Vendors on fixing any issues related to network
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
• This is a shift-based position and may include weekend or swing shifts.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5+ years’ related experience and/or training; or equivalent combination of education and experience
• Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Familiarity with content delivery networks and internet peering strategies
• Understanding of server hardware technologies relative to content delivery performance and capacity
• CCNA or equivalent

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers