Account Executive

Account Executive

Help ACC continue as the leader in government payment processing solutions by joining our Account Executive Team, which is responsible for providing specialized support services for our diverse portfolio of government/municipality clients, external ISV partners, internal Sales Representatives, and other high-profile internal and external customers. As an Account Executive, you will work closely with a team of your peers to ensure we are providing the highest levels of customer service that we have become known for. This role is an essential part of the Operations team, as they support the critical functions related to onboarding and VIP partner and client support.

Responsibilities include:

• Responsible for new account on-boarding, including but not limited to drafting Service Provider Agreements for new customer acquisition, securing and submitting merchant agreements, performing account entry and setup, creating Bureau Information Sheets and Bureau Welcome Letters, and updating systems of record for newly boarded accounts
• Performs phone, webinar, and/or onsite training, as needed, for newly acquired clients and/or sales partners on processing tools and reporting
• Provides phone and email support for high-profile clients and/or sales partners
• Analyzes and researches/resolves account issues, specifically regarding account reconciliation, equipment/gateway/integration troubleshooting, and refund requests
• Responsible for initiating maintenance requests for existing clients and ensuring those changes are completed to specification and in a timely fashion by the merchant acquirer

Basic Qualifications:

• Bachelor's in related field and 2 years of related experience or HS/GED and 6 years
• Must be 18 years of age or older
• Strong presentation skills with an ability to present complex information in a clear and concise manner
• Functional knowledge of Microsoft Outlook, Word, and Excel

Preferred Qualifications:

• Bachelors and 2 years
• 3-4 years of experience in a customer service, bankcard industry experience preferred, but not required
• A passion for, or experience with, the government sector
• Exudes a "customer first" attitude that is focused on achieving an outstanding customer experience for both clients and sales partners
• Ability to develop a strong rapport with internal and external partners
• Maintain an above average knowledge of First American and ACC's workflow, policies, procedures, and systems
• Excellent track record of hitting goals, milestones, and deliverables with aggressive deadlines and sometimes competing prioritization
• Out-of-the-box thinker who can proactively identify issues and find creative solutions to complex situations
• Self-starter that thrives in a fast-paced environment and can work efficiently with minimal guidance and supervision
• Ability to work independently in a multi-task environment, as well as part of a team
• Outstanding communication skills both written and oral

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.