Customer Service Associate - Tallahassee, FL

Job Description

Job Description

Position Overview

Work Type: Full time, onsite, contract to hire
Compensation: $19-21/hr

We are seeking a Customer Service Associate to join our team in Tallahassee, FL. This is a fully onsite, temp-to-perm opportunity supporting a high-volume customer service department. The ideal candidate is customer-focused, thrives in a fast-paced environment, and can effectively manage multiple systems and tasks while handling inbound calls. Candidates interested in long-term career growth are encouraged to apply.

Responsibilities

• Handle a high volume of inbound customer calls in a queue-based environment.
• Respond to customer inquiries professionally and efficiently while meeting service-level expectations.
• Accurately document customer interactions, update records, and complete related administrative tasks.
• Navigate multiple systems simultaneously while speaking with customers.
• Transfer calls and escalate issues as appropriate.
• Meet key performance metrics for call response times, call handling, and productivity.
• Collaborate with supervisors, managers, and team members to ensure excellent customer service.
• Maintain professionalism and a positive customer experience in a fast-paced call center setting.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service, call center, or high-volume phone support experience preferred.
• Strong multitasking skills with the ability to manage calls, documentation, and multiple systems simultaneously.
• Proficiency with computer systems and data entry.
• Excellent verbal communication and customer service skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong attention to detail and organizational skills.
• Bilingual (English/Spanish) preferred but not required.
• Finance, insurance, or related industry experience is a plus but not required.

Pay Details: $19.00 to $20.00 per hour

Search managed by: Haley Bosco

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.