HOST

Job Description

Job Description

The Host is present at the front of the restaurant to warmly greet and welcome guests when they enter the restaurant. They are present until the completion of service.

RESPONSIBILITIES

• Properly introduces our guests to the restaurant
• Must have basic knowledge of customer service
• Responsible for warmly greeting and welcoming guests when they enter the restaurant
• Answers all incoming calls and is present at the front door to accommodate and manage a comfortable flow of service
• Through service, the primary responsibility is to seat guests following the proper seating rotation
• Maintain the look of menus, book reservations, and take care of any special needs a guest may have outside of table service (i.e., calling cabs, processing gift certificates), all while dictating the flow of gests into the dining room
• Thanks each guest for dining at the restaurant when they are departing the restaurant
• Maintains a professional and warm demeanor throughout service
• Must be able to follow written and verbal instructions given by the managers
• Ability to work in a fast-paced atmosphere while keeping a professional demeanor
• Ability to stand or walk during an entire 8–10-hour shift
• Must be able to perform other related tasks designated from the management

QUALIFICATIONS

• Must be at least 18 years of age
• Minimum of 6 months of customer service, retail sales, or food service experience preferred
• Demonstrated ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner