Patient Care Coordinator - Front Desk Sales (Med Spa)

Job Description

Job Description

Practice
Local Med Spa and Wellness Center
Location
Midtown Atlanta, GA (On-Site)
Schedule
Full-Time | 35-40 hrs/week | Min. 2 Saturdays/Month
(Weekday Off Those Weeks)
Compensation
$22-$25/hr + uncapped individual incentives + team bonuses (~$52,000-$62,000/yr expected total)
Employment
Full-Time | W2 | On-Site

This is not a passive receptionist seat. It’s a front-desk sales role where your outreach, your membership closes, and your energy grow this location, and your pay grows with it.

A growing Midtown Atlanta medical spa is hiring a full-time Patient Care Coordinator to own the front desk, the phones, and the patient experience. You’ll be the first voice and last impression for every patient, working with providers, estheticians, and management, and you’ll be visible at local events and grassroots marketing initiatives.

What You Will Do

• Deliver polished, enthusiastic patient service at the front desk: patient flow, scheduling, confirmations, and opening and closing duties.
  
• Complete 30-40 documented outbound calls each workday: new leads, missed appointments, inactive patients, and open consultations.
  
• Present memberships, packages, promotions, and financing options; rebook patients before they leave; and ask eligible patients for honest reviews.
  
• Keep accurate notes, dispositions, and follow-up tasks in the practice's booking and CRM platform.
  
• Represent the practice at community events, ambassador initiatives, and local grassroots marketing activities.
  

How Success Is Measured

• Strong, consistent daily outbound activity with accurate notes and dispositions.
  
• Consultations scheduled, memberships closed, and consistent rebooking and review requests.
  
• Reliable attendance, punctuality, and professional communication with patients and teammates.
  

Requirements

Required

• Naturally social and genuinely comfortable starting conversations with new people, on the phone and in person.
  
• Sales-motivated, professional, and ethical, and comfortable working toward daily activity goals and monthly sales targets.
  
• Dependable, punctual, and well presented, with strong telephone, customer-service, and conflict-resolution skills.
  
• Willing to participate in scheduled community events and promotional outreach.
  
• Able to reliably commute to Midtown Atlanta (approximately 30 minutes or less) with dependable transportation, including a minimum of two Saturdays per month.
  
• Strong professional references.
  

You Will Thrive Here If

• You like being on the phone and want your closes to show up in your pay.
  
• You would rather own the front of house than sit behind it.
  
• You bring med spa, wellness, derm, or cosmetic-practice experience, membership sales (Orangetheory, Restore, StretchLab, F45, Massage Envy or similar), Zenoti, or local event and grassroots marketing experience.
  

Benefits

Compensation & Incentives

$22-$25 per hour base plus monthly performance incentives. Expected total compensation for a successful coordinator is approximately $52,000-$62,000 annually, depending on hours worked and performance.

• Individual incentives for memberships you close and consultations you generate through outbound follow-up.
  
• Team bonuses tied to the practice hitting its monthly revenue goals.
  
• Individual incentives may be uncapped; bonus eligibility requires meeting attendance, outbound-activity, documentation, and customer-service standards. Full incentive structure is shared during the interview process.
  

Final interviews with the employer are expected to include practical exercises (a membership sales role-play, a mock outbound call to an inactive patient, an upset-patient service scenario, and a review-request demonstration), verification of references, employment history, and past sales or membership results.

Hiring Process

Apply → alignM!NT Review → Recruiter Interview → Client Interview(s) → Offer → placeM!NT

EOE + AI Disclosure

We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available; request assistance by contacting us at View email address on us.fitly.work. We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (including Georgia requirements where applicable). placeM!NT is supporting this client with recruitment. All communication will come from a @placemint.agency email address.