Shift Leader

About the Company:

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.

Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

About the Role:

We are seeking a highly motivated Starbucks Shift Lead. If you have a passion for serving others, then join the Tailwind Starbucks team! As a Starbucks Shift Leader, you will be responsible for ensuring the smooth operation of our fast-paced restaurant during your shift. You will expected to provide excellent customer service and maintain high standards of food quality and safety while leading your shift by example. You will be a key player in ensuring that our customers have a positive experience and that our restaurant runs efficiently.

Tailwind encourages Veterans and Military family members to apply!

Responsibilities include but are not limited to:

• Leads the restaurant during a shift
• Understand completely; all policies, procedures, standards, specifications, guidelines, and training programs set forth by Tailwind.
• Work as a member of the team to ensure success in all areas of the restaurant.
• Fill in where needed to ensure that service standards and efficient operations are met.
• Maintain a hygienic and safe work environment at all times.
• Report to work punctually and assist in the event of an emergency outlined within restaurant standards and all Tailwind policies.
• Ensure that equipment is maintained as outlined in the restaurant safety and preventive maintenance program.
• Treating both hourly employees and members of the Management team with professionalism and respect.

Qualifications/ Skills:

• Capable of working in a standing position for long periods of time.
• Capable of reaching, bending, and frequently lifting up to 50 pounds.
• Ability to work efficiently in a fast-paced setting.
• Strong teamwork and communication skills.

Requirements:

• Must be able to pass a background check to receive an airport badge.
• Must have reliable transportation and the ability to be punctual.

Benefits:

• Health, Dental and Vision insurance offered to Full-time employees.
• Paid training.
• Employee discount.
• Employee referral program.

Our Mission & Philosophy

Tailwind brings warm hospitality to its restaurants with comfortable designs offering a variety of seating options and menus – featuring breakfast, lunch, and dinner. Our menus include gluten free, vegetarian, and low-calorie options, as well as many local favorites.

We understand travelers have varying needs, whether craving a full-service restaurant experience at the start of their journey or just wanting a quick, on the run bite before boarding a flight. With our wide variety of offerings, we ensure all our customers’ needs are met

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department at View email address on click.appcast.io.