Senior Salesforce QA Engineer - Banking & Member Servicing

Role: Senior Salesforce QA Engineer Banking & Member Servicing



Location: McLean, VA (Onsite)



Employment Type: Full-Time

Experience: 8 18 years

Must-Have Qualifications:

• 6+ years of software QA experience, including 3+ years of Salesforce testing
• Strong hands-on experience testing Salesforce Service Cloud
• Strong Banking or Credit Union domain experience
• Experience testing applications used by Member Service Representatives (MSRs), banking customer service representatives, contact center agents, or branch employees
• Hands-on testing experience with Salesforce customizations including:
  • Lightning Web Components (LWC)
  • Salesforce Flows
  • Validation Rules
  • Approval Processes
  • Apex business logic
• Strong API testing experience using Postman or equivalent tools
• Strong understanding of API authentication, request/response validation, error handling, and status codes
• Strong SOQL and SQL skills for data validation
• Experience with test automation using Selenium, Playwright, Provar , or equivalent frameworks
• Experience performing end-to-end integration testing across multiple platforms
• Strong experience with data validation, reconciliation, and synchronization testing
• Hands-on security testing of Profiles, Permission Sets, Sharing Rules, Field-Level Security, and Audit History
• Strong defect investigation and root cause analysis skills
• Experience with Browser Developer Tools, log analysis, API response analysis, and correlation identifiers
• Experience with Jira and Xray or equivalent test management tools
• Strong understanding of Agile delivery methodologies
• Experience executing CI/CD-based regression testing
• Experience testing member servicing workflows including Member Search, Identity Verification, Member 360, Account Inquiries, Profile Maintenance, Service Requests, Escalations, and Interaction History
• Strong knowledge of banking products including Deposits, Consumer Lending, Loans, Cards, Payments, and Transfers
• Understanding of Member/Customer Account Relationships and Service Request Lifecycle Management
• Strong experience testing Salesforce Service Console , including Case Management, Routing, Queues, Assignment Rules, Entitlements, SLA Management, Knowledge Articles, and Guided Workflows
• Experience validating integrations between Salesforce and downstream banking systems
• Ability to independently own testing and identify risks beyond documented requirements
• Ability to design negative, boundary, and exception test scenarios
• Strong ability to assess business impact and communicate release risks

Preferred Qualifications:

• Salesforce Financial Services Cloud, OmniStudio, and Experience Cloud
• Experience with Telephony/CTI integrations
• Experience with MuleSoft and core banking platforms such as Hogan
• Accessibility, performance, and session-management testing experience
• Agentforce testing , including grounded responses, permitted actions, human handoffs, and protection of member information
• Bachelor's degree in Computer Science or a related field