BAS Controls Mission Critical Service Technician

Controls Mission Critical Services Technician

The Controls Mission Critical Services Technician is responsible for maintaining, troubleshooting, validating, and supporting controls systems that directly impact data center uptime, system visibility, alarming, sequencing, and operational reliability. This role works across BAS/BMS platforms, EPMS interfaces, control panels, sensors, actuators, networked controllers, graphics, alarm points, sequence-of-operation logic, and integration points between mechanical, electrical, and facility operations systems.

Unlike traditional controls service roles, this position operates in high-availability data center environments where procedural compliance, redundancy awareness, change control, documentation accuracy, and live-site discipline are mandatory. Controls technicians must understand that improper setpoint changes, failed sensors, communication loss, overridden points, or incorrect alarm logic can create significant operational risk.

Technicians perform scheduled preventive maintenance, corrective maintenance, troubleshooting, point-to-point verification, alarm validation, controls readiness checks, commissioning support, and emergency response activities while adhering to approved Methods of Procedure (MOPs), Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), safety requirements, and change-management standards.

Key Responsibilities

• Perform preventive and corrective maintenance on data center controls and automation systems, including but not limited to:

• BAS/BMS controllers and field panels.

• EPMS and power-monitoring interface points.

• DCIM-adjacent monitoring and integration points.

• Control panels, relays, terminal blocks, low-voltage wiring, and communication modules.

• Temperature, humidity, differential pressure, static pressure, airflow, leak detection, and equipment status sensors.

• Dampers, actuators, valves, VFD control interfaces, and controlled devices.

• CRAH/CRAC, AHU/RTU, fan wall, chilled water, pump, cooling tower, adiabatic, and liquid-cooling control interfaces.

• UPS, generator, ATS/STS, switchgear, PDU, RPP, and electrical monitoring points where applicable.

• Alarm points, trend logs, graphics, setpoints, schedules, and sequence-of-operation logic.

• Execute work through the approved field management system using approved MOPs, SOPs, EOPs, and change-management processes.

• Maintain awareness of redundancy, upstream/downstream impacts, stacked risk, and potential consequences of controls changes.

• Support alarm response, degraded performance investigations, sensor failures, communication loss, control-loop instability, and emergency service calls per SLA.

• Perform point-to-point verification, sensor validation, command/feedback checks, trend review, and controls readiness inspections.

• Support startup, functional testing, integrated systems testing, and turnover activities as assigned.

• Document work performed, readings, screenshots, trends, deficiencies, alarms, corrective actions, and system conditions accurately.

• Follow strict safety protocols, including LOTO, PPE, low-voltage electrical safety, site access rules, tool control, and live-site restrictions.

• Participate in scheduled maintenance windows, on-call rotations, after-hours response, and outage-support activities.

• Complete required company, data center, controls, OEM, and mission-critical training through Upchurch University LMS DC|MC program, third-party partners, and OEM programs.

Level Differentiation & Expectations

Level I Foundational Controls Mission Critical Technician

Primary Focus: Safety, observation, documentation, basic controls support, and supervised execution:

• 02 years controls, BAS/BMS, low-voltage, HVAC controls, electrical, or data center support experience.

• Entry into data center, mission-critical, controls, commissioning, or critical facility environments.

Level II Integrated Controls Mission Critical Technician

Primary Focus: Independent PM execution, routine troubleshooting, point verification, and controlled field work:

• 25 years controls, BAS/BMS, building automation, low-voltage, HVAC controls, electrical controls, commissioning, or critical facility experience.

• Prior data center, industrial, hospital, manufacturing, central plant, or mission-critical facility exposure preferred.

Level III Senior Controls Mission Critical Technician

Primary Focus: Advanced troubleshooting, system ownership, sequence understanding, reliability, and field leadership

Typical Experience

• 5+ years controls, BAS/BMS, building automation, HVAC controls, electrical controls, commissioning, or mission-critical experience.

• Strong data center, critical facility, industrial, healthcare, central plant, or high-availability operations background preferred.

Level IV Lead/Commissioning Controls Mission Critical Technician

Primary Focus: Technical authority, team leadership, commissioning support, standards, and operational reliability

Typical Experience

• 7+ years controls, BAS/BMS, building automation, HVAC controls, electrical controls, commissioning, or mission-critical experience.

• Strong mission-critical, data center, central plant, industrial, healthcare, or high-availability operations background.

• Demonstrated ability to lead technical work, mentor technicians, coordinate with customers, and support commissioning or integrated systems activities.

Qualifications

• High school diploma or equivalent; technical, vocational, controls, HVAC, electrical, or automation training preferred.

• Ability to read and interpret:

  • Controls drawings

  • Points lists

  • BAS/BMS graphics

  • Alarm summaries

  • Trend logs

  • Sequences of operation

  • Electrical one-lines and panel schedules, as applicable

  • Low-voltage wiring diagrams

  • OEM documentation

  • MOPs, SOPs, and EOPs

• Familiarity with basic electrical and low-voltage safety practices.

• Valid driver's license.

• Ability to work in live critical environments.

• Ability to follow strict procedural, access, and documentation requirements.

• Willingness to travel to support the service region.

• Willingness to work nights, weekends, maintenance windows, and on-call rotations as needed.

Preferred / Differentiators

• BAS/BMS experience with platforms such as Distech, Niagara, Tridium, Schneider, Siemens, Johnson Controls, Automated Logic, Honeywell, or similar systems.

• EPMS, DCIM, or power-monitoring familiarity.

• Data center controls, critical facility, hospital, industrial, central plant, or high-availability operations experience.

• Experience with point-to-point verification, sensor calibration, alarm validation, and trend analysis.

• Experience supporting CRAH/CRAC, AHU/RTU, fan wall, chilled water, pump, cooling tower, adiabatic, liquid-cooling, UPS, generator, ATS/STS, switchgear, PDU, or RPP monitoring/control interfaces.

• Experience