Client Success Manager - Midwest

Job Description

Looking for someone who resides in Kentucky, Ohio, or Indiana.

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The Client Success Manager is a data-driven client-facing member of the Account Management team. This individual prioritizes the client and member experience while developing and executing revenue growth plans through engagement.

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Job Responsibilities

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• Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
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• Consults with client on planning, execution and analysis of tailored engagement strategies and tactics
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• Develops and executes against path to achieving/exceeding revenue targets as related to member engagement
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• Completes client discovery and expectation setting around engagement activities ● Leads client engagement initiatives
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• Partners with clients to develop and execute onsite and virtual events to increase engagement
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• Partners with Marketing to design events and experiences that drive account activations and users
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• Responsible for supporting new account implementation
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• Manages a cadence of proactively scheduled client interactions
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• Leverages internal data sources to draft client facing materials
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• Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests
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• Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts
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• Provides support across the Account Management team to manage internal projects and revenue reporting
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• Performs other duties as assigned
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Required Qualifications

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• 3+ years of client success, marketing and member experience
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• Bachelor’s degree in a relevant discipline
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Preferred Qualifications

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• Experience in consumer health technology, ideal
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• Exceptional communication skills that are conducive to driving outcomes with clients
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• Ability to build internal and external relationships, partnerships, business development
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• Demonstrated ability to work cross functionally and build relationships
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• Outstanding creative thinking and problem-solving skills
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• Exceptional organization and project management skills with ability to work collaboratively and independently.
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• Self-starter and detail-oriented, ability to multi-task in a fast-paced environment with frequently shifting priorities.
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Physical Job Requirements

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• Up to 50% travel
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• May require standing, walking and sitting for extended amounts of time.
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• Occasionally lift and carry items weighing up to 50 lbs.
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• Manual and finger dexterity and hand-eye coordination
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• Includes full range of body motion including.
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• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with team members.
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