AAA Roadside & Tow Driver

Roadside Tow Truck Technician Position

The AAA Springfield, VA Fleet is seeking full time drivers to join our Roadside Assistance team! Rain or shine, snow or ice, our technicians help our members when they need us most, whether it's changing a flat tire, jumpstarting a car battery or towing a vehicle. We are looking for dependable, empathetic and strong customer service individuals who truly love to help others and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available!

We offer our Associates:

• A competitive hourly rate of $27.00 based upon on experience and position; paid on a bi-weekly basis
• 10% shift differential for working 2nd shift
• Schedule determined after training and will include weekends!
• Opportunity for overtime during peak season.
• Individual monthly bonus potential.
• Over 3 weeks of Paid Time Off may be accrued during the first year of employment.
• 8 Paid Holidays.
• 401(k) plan with company match up to 7%
• Health & Life Insurance.
• Tuition reimbursement up to $5250/year and professional certifications.
• Complimentary AAA membership (inclusive of product & service discounts).
• Other benefits include paid uniforms and paid training to qualified Associates.

Our Roadside Assistance Tow Truck Drivers are DEDICATED DRIVERS who:

• Provide tow and recovery services using established guidelines and quality control procedures.
• Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
• Other duties as assigned.

Do you have what it takes?

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Must possess and maintain a valid driver's license for the state where you reside.
• Must have ability to pass a physical examination on a bi-annual basis as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Must successfully complete required departmental training courses within 60 days of hire.
• Must attain and maintain all state and local licensing requirements.
• Ability to successfully complete any additional future department training as required. (May need to adjust your schedule to attend training).
• Ability to communicate effectively in writing, verbally and using assigned technology.
• Ability to use hand tools to provide service.
• Basic skills using email and GPS (Global Positioning Systems).
• Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle.
• Ability to operate manual and automatic transmissions vehicles.
• Ability to lift and carry equipment weighing up to 75 pounds; ability to bend, kneel and balance to change tires, inspect and to push vehicles.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.