Quality Assurance Technician I

Job DescriptionJob DescriptionBenefitsU.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position:The Quality Assurance Technician I is responsible for fact-checking tickets in a queue and testing customer-owned devices to ensure functionality prior to deployment.Essential Functions:Responsible for time management while in a production environmentCommunicate and articulate issues when discovered in a concise manner to the team and managerResponsible for manual testing of customer-owned inventoryCreation, management, and triage of defects within devicesEnsure troubleshooting issues experienced during testing is being done properlyProvide daily and weekly status reporting through approved softwareFollow written and verbal instructions from leadsResponsible for the monitoring of the ticketing systems for test case management, creation, and executionFollow established processes and procedures for reporting and testingArchive all test documentation as directedCompetencies:Ensures AccountabilityTech SavvyCommunicates EffectivelyValues DifferencesCustomer FocusResourcefulnessDrives ResultsPlans and PrioritizesDecision QualitySelf-DevelopmentWork Environment:This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.Physical Demands:This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 60 pounds within the building and to other offsite locations as needed for project support.Required Education and Experience:High School Diploma or general equivalent 1-2 years of experience in a mobility production environment preferredQualifications:A+ preferredAbility to have a flexible schedule and ability to work early/late as needed for the projectExperience with client-server systems and understanding the types of issues that may ariseAbility to learn quickly in a dynamic environmentExcellent oral, written, and interpersonal communication skillsAbility to handle multiple tasks and prioritiesAbility to collaborate with team members and client to meet project deadlines and milestonesAdapt easily to shifting priorities, process changes, and/or schedule changesBasic understanding of back-end infrastructure and designUnderstanding of iPhone, Android, and Windows mobile devicesComprehension and understanding of requirements for testingAbility to have strong attention to detail to be able to accomplish a wide variety of tasksNight and weekend work as requiredAAP/EEO Statement:3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.