Field Application Engineer

Product Technical Support & Delivery: Manage the full lifecycle of technical support for the company’s robotic arm products, including pre-sales, during-sales, and after-sales. Provide professional technical consulting and solution presentations to clients. Installation & Debugging: Responsible for on-site installation, power-on debugging, communication adaptation, and project acceptance of robotic arms. Independently execute the delivery and deployment of integrated arm-hand systems. Troubleshooting & Resolution: Handle fault diagnosis and remote/on-site issue resolution. Quickly identify and resolve issues regarding mechanical installation, motion control, communication adaptation, and software errors, establishing standardized troubleshooting workflows. Knowledge Base Development: Produce standardized technical materials, including user manuals, FAQs, and after-sales summaries, to enhance the internal knowledge base. Requirement Feedback & Closed-loop: Collect customer feedback, product issues, and scenario-specific requirements. Sync with the R&D team to assist in product optimization, feature iteration, and process improvement. Exhibition Support: Support marketing events and trade shows by providing product demonstrations and explanations, ensuring stable and professional technical output. Qualifications Education: Bachelor’s degree or higher in Automation, Mechatronics, Robotics Engineering, Electrical Engineering, Intelligent Manufacturing, or related fields. Professional Skills: Understanding of collaborative and humanoid robotic arm principles. Familiarity with teaching/debugging, motion control, coordinate systems, and basic communication protocols.. Prior experience in robotic arm technical support or debugging is preferred. Simulation Skills: Proficiency in ROS1/ROS2, with hands-on experience using RVIZ and MoveIt2. Ability to independently perform visualization debugging and troubleshoot motion planning issues. System Skills: Familiarity with Linux basic operations, SSH remote debugging, and the ability to read ROS logs and debug topics. Programming Skills: Proficiency in Python, with the ability to call robotic arm SDKs to write simple test scripts. Learning Agility: Strong hands-on ability and logical thinking. Capable of independently troubleshooting hardware and software issues, with a strong ability to quickly learn new products. Language Skills: Ability to explain technical issues to US clients in English and communicate effectively with the Chinese R&D team in Chinese regarding actual technical details. This language requirement is essential for the direct cross-border collaboration duties of this role. Soft Skills & Mobility: Strong on-site service awareness, independent problem analysis, and documentation skills. Willingness to travel to customer sites as required by the position. #J-18808-Ljbffr