Customer Support Coordinator

Job Description

Job Description

Mancomm is seeking a Customer Support Coordinator who is organized, customer-focused, and comfortable with technology. Mancomm publishes regulatory content and provides a digital reference library that helps customers locate and apply the regulations relevant to their work. This person will be the main point of contact for customer inquiries, using AI-powered tools, chat systems, and automation to give fast, accurate responses. The role also supports internal processes and cross-team projects that keep the business running smoothly.

Key Responsibilities:

• Respond to customer inquiries by phone, email, and chat, using AI and automation tools to improve speed and accuracy
• Troubleshoot and resolve customer issues with empathy and follow-through
• Process customer orders, subscriptions, and requests through internal systems
• Qualify inbound leads from marketing campaigns and chatbots, and route prospects to the right next step
• Keep customer records, notes, and documentation accurate
• Track trends in customer questions, complaints, and delays, and recommend process or tool improvements
• Support internal workflows, documentation, and shared systems
• Assist with cross-team coordination and projects as needs arise

Requirements

• 2+ years of experience in customer service, order processing, or administration
• Working familiarity with chat platforms, AI assistants, CRM systems, or digital support tools
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to manage competing priorities in a fast-paced environment
• Calm, professional demeanor under pressure
• Bonus: experience in publishing, digital subscriptions or online libraries, or regulatory and compliance industries

Why Join Us:

At Mancomm, great service combines a human touch with the right technology. This role sits at the center of the customer experience and helps shape how AI-powered tools make regulatory knowledge more accessible. Candidates who enjoy helping people, keeping things organized, and taking on new challenges will find room to grow as the company grows.

Benefits

• Health, dental, and vision insurance
• Health savings account
• 401(K) retirement plan with company match
• Paid time off (PTO)
• Holiday Pay