Patient Experience Coordinator

Job Description

We're seeking a Patient Experience Coordinator for our Concierge Primary Care Medical Office in Haverford, PA! This position is 100% on-site!
Location: Haverford, PA
Job Type: Full-Time (Monday-Friday)
100% OnsiteSchedule: Monday-Friday, full-time, 8:00am-4:30pm We are an adult primary care practice located in Haverford, PA. The compassionate team is led by three board-certified physicians, is dedicated to caring for its patients, and putting their health needs first. Every team member of the practice strives for excellence in patient care. Continually inspired and motivated by their patients, the practice's team members believe that good health starts with excellent patient-caregiver relationships. The team is looking for an outgoing, communicative, new team member to serve as Patient Experience Coordinator for the practice. This role serves as the critically important first contact from the practice for patients and supports the daily operations of the practice. This individual will manage patient communications, scheduling, insurance verification, records management, and other front-office functions that contribute to an exceptional patient experience. The ideal candidate brings prior healthcare office experience, strong organizational skills, a positive attitude, and a genuine desire to help patients! What You'll Do:

• Patient Experience & Communication
  • Welcome patients and provide a warm, professional experience.
  • Serve as a primary patient contact before, during, and after appointments.
  • Maintain ongoing communication with practice members and patients.
  • Respond to inquiries in a timely, professional, and compassionate manner.
  • Document patient interactions and follow-up activities.
• Appointment Scheduling & Coordination
  • Schedule appointments for new and established patients.
  • Coordinate appointment confirmations and patient follow-up.
  • Assist with new patient onboarding activities.
  • Work with internal team members to ensure a smooth patient experience.
• Insurance & Records Management
  • Verify insurance eligibility and demographic information.
  • Obtain prior authorizations and pre-certifications as needed.
  • Maintain accurate patient records and documentation.
  • Coordinate receipt and organization of incoming medical records.
  • Ensure compliance with HIPAA and privacy requirements.
• Practice Operations
  • Manage digital documentation, patient forms, waivers, and membership agreements.
  • Process incoming patient-related records and correspondence.
  • Monitor and maintain office and clinical supply inventory.
  • Support billing and membership-related administrative activities.
  • Perform general clerical and administrative duties as assigned.

Qualifications:

• Required
  • Previous experience in a medical office, healthcare practice, or clinical setting.
  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency with Microsoft Office and general office technology.
  • Ability to work professionally and collaboratively in a small team environment.
• Preferred
  • Associate's or Bachelor's degree.
  • Experience with Athenahealth, eClinicalWorks, Epic, or similar EHR platforms.
  • Experience with insurance verification, prior authorizations, and patient registration.
  • Knowledge of HIPAA, OSHA, and healthcare compliance standards.
  • Familiarity with CPT coding and medical billing workflows.

What Makes You Successful in This Role

• You genuinely enjoy helping people.
• You are dependable, detail-oriented, and proactive.
• You communicate with professionalism and empathy.
• You take ownership of your work and follow through on commitments.
• You thrive in a fast-paced environment where no two days are exactly alike.
• You are eager to learn and contribute to the success of a growing practice.

Benefits

• Competitive compensation
• Benefits package
• Supportive and collaborative work environment
• Professional growth opportunities
• Opportunity to make a meaningful impact on patient care

Apply today!
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