Program Manager Lead

Program Manager Lead

This role ensures that complex, cross-functional work comes together seamlessly across dozens of systems, teams, and delivery streams. You will own program-level orchestration, delivery governance, dependency management, and operational rigor at scale.

Key Responsibilities:

• Cross-Functional Delivery Orchestration
  • Coordinate delivery across:
    • Technology
    • Analytics
    • Marketing
    • Lines of Business (LOBs)
  • Ensure all teams are aligned to shared milestones, dependencies, and release plans.
• Program Roadmap & Dependency Management
  • Manage execution of the end-to-end program roadmap.
  • Identify, track, and resolve dependencies across channels, platforms, and workstreams.
  • Maintain a clear, predictable delivery path for high-visibility initiatives.
• Governance & Operating Cadence
  • Establish and run a scaled operating cadence that supports consistent, repeatable delivery.
  • Lead delivery governance, including:
    • Intake
    • Prioritization
    • Release planning
    • Cross-team alignment
• Program Health & Reporting
  • Track and report on:
    • Program health
    • Milestones
    • Risks and issues
    • Financials and resource utilization
  • Provide executive-ready visibility into progress, blockers, and decisions needed.
• Scaling & Operational Maturity
  • Support the evolution from 400+ experiences to sustainable, scalable growth.
  • Build the structures, processes, and rhythms needed to scale without chaos.
• Resource & Capacity Planning
  • Drive resource planning across teams and ensure capacity aligns with program priorities.
  • Partner with leaders to anticipate needs and proactively address gaps.

Qualifications:

• 8+ years in program management, delivery leadership, or large-scale orchestration
• Proven experience managing complex, multi-team programs
• Strong understanding of marketing technology, personalization, or customer experience ecosystems
• Expertise in dependency management, governance, and cross-functional alignment
• Exceptional communication and executive-level reporting skills
• Ability to bring structure, clarity, and predictability to fast-moving environments