Contact Center Customer Experience Specialist - Corporate Payment Services

Job Title

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Job Description

Provides high quality customer service to high value large Corporate and Government clients as well as CPS internal groups. Corporate and Government accounts are serviced on a green screen system. Advisors in this position must be familiar with all account authority levels and complete verification accordingly. The liability structure of the Commercial accounts is complex and based on who can do what at their respective authority level. Regulatory requirements for servicing Corporate/Government accounts must be known as well as familiarity of Sharepoint utilization as those requests are processed by other business lines and accuracy is crucial.

Pay: $20/hourly

We are hiring for our October 19th Class!

Work Schedule: Shifts are assigned between 7:00AM and 1:30PM CT.

The schedule for this team includes weekend shifts, both Saturday and Sunday, every other weekend. A varying day off will be given in the middle of the week to compensate for the weekends worked.

Shifts beginning at 12:30PM local time or later receive a 10% shift differential.

Basic Qualifications

• High school diploma or equivalent
• Typically, at least 18 months of customer service or related experience

Preferred Skills/Experience

• Pass GSA Background check
• Have good knowledge of concepts, practices, policies and procedures of banking products and services
• Be proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Posses technical aptitude to assist with online navigation, password resets and accessibility
• Have good ability to identify and resolve/escalate problems
• Demonstrate good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
• Strong attention to detail and understanding of potential impact to the client relationship overall
• Adhere to Corporate and Government Regulatory requirements
• Utilized Sharepoint navigation and entry
• Strong ability to multi-task and utilize multiple systems concurrently
• Posses effective written and verbal communications skills and ability to work across business lines to resolve customer issues
• Demonstrate ability to handle difficult customer calls
• Have effective telephone and interpersonal skills
• Have good problem-solving and negotiation skills

This is a remote position with preference for candidates residing near the following hubs:

• Cincinnati, OH
• Milwaukee, WI
• Twin Cities, MN
• St. Louis, MO
• Atlanta, GA
• Charlotte, NC
• Phoenix/Tempe, AZ

Location expectations This role is designated as U.S. home-based remote

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.