Medical Office Specialist

Description JOB CONTENT Position Summary (Overall purpose of this position) Responsible for all patient support services conducted in the front office. Responsibilities Greets patients and visitors in a prompt, courteous, and helpful manner. Uphold the positive reputation of Neighborhood Family Practice by always treating visitors in a friendly, welcoming and compassionate manner. Responsible for accurate and timely scheduling and registration. Makes appropriate phone calls or accesses insurance companies through internet to determine patient’s eligibility of coverage. Collect co-payments and other types of patient responsibility payments and accurately balances money collected daily. Educate patients on options available for all patients eligible for financial assistance. Efficiently handles telephone calls and routes to appropriate persons or departments. Communicates general clinic information to necessary persons. Follows office policies and procedures for your department as well as the organization. Maintains work area and lobby in a neat and orderly manner. Effectively communicates with providers or other departments. Responds to emergency calls and uses overhead paging system according to procedure. Coordinates patient transportation for scheduled patients with need. Calls and confirms patient appointments as needed. Makes outreach calls to patients for care and quality team as needed. Participates in educational activities or training sessions as appropriate. Protects patients’ rights by maintaining confidentiality of personal and financial information and securing workstation. Handles faxes and copying as requested. Qualifications Specific knowledge, training or skills required to perform the duties of this position. Specific concepts, courses, training programs or required certifications: High school diploma or GED. Computer proficiency: Microsoft Office Suite and EPIC EMR knowledge preferred. Ability to establish and maintain effective working relationships with staff, patients and the public. Ability to read and understand oral and written instructions. Ability to follow written policies and procedures. Ability to work independently. Understands and initiates a team work approach when appropriate. Knowledge of medical insurance preferred. Ability to operate fax machine and photocopier. Ability to sort and file materials correctly by alphabetical or numeric system. Desire to deliver quality work and the ability to accept a high level of responsibility. Dedication to maintaining confidentiality of all patient records. Ability to multi-task in a stressful environment. Ability to speak clearly and concisely with a pleasant telephone voice. Strong organizational qualities. Ability to communicate in English and Spanish preferred. Valid Ohio driver’s license and insurance. Essential Physical Demands And Working Environment Ability to see, communicate, hear and utilize electronic communication devices. Office work environment. Occasional evening or weekend work. Previous Experience At least 1-year work experience in a medical office setting preferred. Reporting REPORTS TO AND EVALUATED BY: Manager of Patient Services, Site Manager #J-18808-Ljbffr