Senior IT Service Desk Lead - Customer Support
$67.9k - $180kASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, is seeking a Customer Service Lead in Albany, NY. The role involves overseeing service desk operations, ensuring high-quality support, and managing a team of specialists. Candidates should have a Bachelor's degree in IT or a related field, 7+ years in IT support, and 2+ years of leadership experience. Salary range is $67,900 - $180,000, reflecting various factors including skills and experience. ASM Research prioritizes a diverse workforce and equal employment principles. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
$25.78 - $37.27 per hour
...Research, An Accenture Federal Services Company in Albany, NY is seeking a Senior Customer Service Representative... ...advanced technical support in a highly regulated federal... ...across various IT services, and enhancing... ...of experience in service desk environments, and strong...Senior- Job title: Technical Support Engineer - Quickcharge Location: Albany... ...problem‑solving expert for customers across healthcare, government... ...APIs, web browsers) Customer service orientation with patience and... ...clear advancement paths to Senior Technical Support Engineer and...SuggestedTemporary workCasual workWork at officeRemote workFlexible hoursAfternoon shift
$84.9k - $154.5k
...The Service Desk Lead provides supervisory and operational leadership for the... ...while maintaining focus on customer satisfaction and operational... ...guidance and troubleshooting support Conduct service desk quality... ...Qualifications Bachelor's degree in IT, Business Administration, or...SuggestedContract workWork at officeShift work- Fujifilm is seeking a Senior Technical Support Engineer for a remote role that focuses on providing technical support for Synapse products. This... ...involves troubleshooting complex issues, working with customers to resolve their queries, and documenting the troubleshooting...SeniorRemote job
$97.5k - $131.63k
...Job Description Summary: The Senior Account Executive (Vertica) is... ...analytics platform, enabling customers to modernize their data... ...analytics domain, and is capable of leading complex sales cycles, shaping... ...protection of company information and IT Resources over which they have...SeniorRemote workWorldwide$120k - $135k
Excelsior University in Albany is looking for a Senior Director of Infrastructure, Networking & Security to lead technology strategy and architecture. This executive role involves developing high-performing teams and establishing standards for security and scalability...SeniorWork at office$139.3k - $250.7k
...systems, critical SLAs, and innovative customer support approaches converge. The role demands creative... ...settings. Partner with the best As a Senior Product Manager for Platform Security &... ...Plan (ESPP). Akamai provides industry‑leading benefits including healthcare, 401K...SeniorWork experience placementRemote work- Knowledge Builders Inc. seeks an Expert IT Specialist to support statewide grants management using the Statewide Financial System and agency-specific platforms. The role involves configuring RFPs, assisting with contracts, progress reports, payments, reporting, prequalification...Senior
$126.2k - $264.1k
...This role is responsible for leading a team of site support professionals, all at the... ...level, and ensuring support services are delivered consistently... ...plant operations directly, it plays a critical role in supporting... ..., accountability, and customer service. Provide regular...SeniorTemporary workWork at officeRelocationRelocation packageFlexible hours- NY State - Information Technology Services (ITS) is seeking a Sr. Business Analyst with government experience for an in‑person interview in Albany. The role supports statewide grantmaking through the Statewide Financial System and legacy systems, configuring RFPs, contracts...Senior
- A government services organization in Albany seeks an experienced Project Manager for the Summer Electronic Benefits Transfer (SEBT) program. The role requires overseeing significant application upgrades and managing cross-functional teams. Candidates should have over...SeniorSummer work
$60 per hour
...budget while overseeing a team in development activities. The candidate should have a bachelor's degree and significant experience leading large-scale development projects, including those in government environments. The role offers approximately $60 per hour. #J-18808...SeniorHourly pay- V Group Inc. is seeking a Technical Project Manager with at least ten years of experience in leading the technical delivery of complex web-based applications. This position requires strong leadership skills and the ability to act as the primary technical liaison throughout...SeniorContract work
- Sligo Software Solutions Inc. seeks an experienced Project Manager to lead NYS ITS IT initiatives in Albany, NY. The role focuses on coordinating cross‑functional teams, developing comprehensive project plans, and managing scope, budget, and timelines over a 24‑month contract...SeniorContract work
- Lumen is advancing AI-ready connectivity and the Senior Technical Project Manager role focuses on presales leadership, strategy, and delivery for hyperscaler opportunities. You will orchestrate end-to-end programs, coordinating with Sales, CN Operations, and Delivery to...Senior
- ...Technology Specialist III to perform technology-related duties to support the district’s infrastructure. The incumbent will... ...Master's Degree or relevant experience, with strong skills in customer service and technical support. This position promises a dynamic work...
- Energy Jobline ZR is seeking a skilled project manager to lead significant cross-functional IT projects in Albany, New York. This role requires strategic planning, collaboration with stakeholders, and managing the full lifecycle of projects. The ideal candidate will have...Senior
- ...External Manufacturing Specialist in East Greenbush, NY, to oversee clinical contract drug product filling operations. This role involves leading tech transfer processes and ensuring compliance with GMP standards. The ideal candidate will have over ten years of experience in...SeniorContract work
- ...seeking a Transportation & Highway Technical Manager to provide senior-level technical leadership on highway and roadway projects... ...team. This role offers competitive salaries and benefits in a supportive work environment with a focus on individual growth and teamwork...Senior
- Accenture is seeking an Agentic Senior Manager in Customer Technology - Commerce in Albany, NY. In this role, you will lead the architecture and scaling of AI-driven commerce implementations, ensuring integration with enterprise systems across B2C and B2B sectors. The ideal...SeniorRemote work
- ...ideal applicant should have demonstrated experience in creating comprehensive test plans, executing automated scripts, and application support. Knowledge of various programming languages is essential. They will work closely with stakeholders to ensure robust and efficient...Senior
- Women Veterans Interactive is seeking a ServiceNow Delivery Lead Senior Manager in Albany, NY. This position requires overseeing the successful implementation of ServiceNow solutions while engaging directly with clients. Candidates should have over 10 years of experience...Senior
- ...looking for a Workday Financials Delivery Lead in Albany, New York. The role involves leading... ...strong background in Workday and financial services. This position offers opportunities for professional development in a supportive work environment. Benefits include medical,...Senior
- Lumen is seeking a Senior Lead IT Engineer to oversee design, administration, and optimization of Software Asset Management tools, with a focus on Flexera One. This remote role drives stability, security, and cost efficiency across IT infrastructure while partnering with...SeniorRemote job
$87.4k - $266.3k
...ServiceNow Business Group based in Albany, New York. The role involves architecting solutions in ServiceNow, leading teams of developers, and driving client-focused IT transformations. Ideal candidates will have extensive experience in ServiceNow, scripting, Agile...Senior$112.5k - $152.5k
...Overview Thrive as a Senior Implementation Consultant... ...premier blend of high‑stakes customer-facing delivery and... ...roles within Service Delivery, Strategy, or... ...about software setup; it’s about managing end-to... ...Multi-Entity Architecture: Lead end-to-end implementations...Senior- Petadata is seeking a Senior .NET Developer with 15+ years of hands-on experience to design, develop, and maintain enterprise-grade applications. You will mentor junior developers and collaborate with cross-functional teams to drive architecture decisions. The role emphasizes...SeniorRemote job
$125k - $175k
...Audit Senior Manager As an Audit Senior Manager... ...top-tier client service, maintaining the highest... ...Leadership Lead and manage a team of... ...periods of sitting at a desk and performing work... ...are required for IT audit Responsible for... ...collaborative and supportive work environment...SeniorWork at officeFlexible hours- EY is seeking a Manager in Technology Analysis based in Albany, NY. The successful candidate will lead a team to manage and deliver high-quality processes and solutions, focusing on risk management and continuous improvement. The role involves collaboration with clients...Senior
- Hiring: Senior Oracle SaaS & PaaS Tech Lead New York, NY (Onsite) We are seeking a hands‑on Oracle SaaS & PaaS Tech Lead with 15+ years of experience... ...‑to‑end delivery, builds/debugs OIC, BIP, PL/SQL & web services Validates offshore output & enforces design/quality...SeniorPermanent employment
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