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Senior IT Service Desk Lead - Customer Support

$67.9k - $180k

ASM Research, An Accenture Federal Services Company

ASM Research, An Accenture Federal Services Company, is seeking a Customer Service Lead in Albany, NY. The role involves overseeing service desk operations, ensuring high-quality support, and managing a team of specialists. Candidates should have a Bachelor's degree in IT or a related field, 7+ years in IT support, and 2+ years of leadership experience. Salary range is $67,900 - $180,000, reflecting various factors including skills and experience. ASM Research prioritizes a diverse workforce and equal employment principles. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company

Vacancy posted 2 days ago
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