Senior Clinical Services Specialist - CCBD

Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Manager of CCBD, coordinates multidisciplinary clinics for patients with chronic complex bleeding and coagulation disorders and provides a number of services in direct support of the patients of the clinic. This includes but is not limited to scheduling patients for clinic visits, entering HIPPA protected personal information into medical records, managing clinic templates within CW Epic EMR. Triaging all incoming calls and directing as appropriate. Obtaining new patient medical records as needed and creating patient charts in paper as well as within EMR. This position requires proven ability to multi-task while maintaining attention to detail. The right candidate will possess the ability to work effectively within a team atmosphere as well as autonomously and will be expected to perform most of the tasks independent of direct supervision. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Responsible for the daily oversight of triaging patient phone calls, demonstrating advanced ability to prioritize urgent medical situations, excellent problem solving and judgment skills as well as advanced customer service skills. Manages overall process with Children’s Wisconsin (CW), Froedtert (FDT) and other partner systems to ensure completion of all required processes for CW based clinics, including scheduling clinic and lab appointments, printing out clinic paperwork, and helping resolve procedural, equipment, and policy issues. Manages support for a multidisciplinary clinic for patients with chronic complex bleeding and coagulation disorders. Schedules the clinics and completes all preparatory paperwork and charts, obtains patient releases and demographic information, organizes medical staff meetings, and prepares the final comprehensive clinic forms. Responsible for maintenance of patient records in multiple databases and files paperwork, including patient notes in patient charts; statistics for the compilation of grant and other statistical reports. Provides support for the professional staff such as typing correspondence, helping with the revision of dictated patient letters, photocopying, entering patient infusion logs, and scheduling meetings etc. Organizes and maintains supplies level for the Outreach and Home Care Coordinator, as well as prepares supply kits for individual cases. Provide accurate assistance to CCBD nurses and Manager in scheduling patient clinic visits through CCBD’s patient data base. Manages accurate and timely daily support to and coordination with the Therapeutic Products Patient Services Coordinator. Serves as subject matter expert for CCBD office procedures in order to provide backup support for other Clinical Services Specialists, and maintains CCBD How To book. Responsible for training Clinical Services Specialists in clinic and office procedures. Works cooperatively as a team with the other Clinical Services Specialists to provide support for the Nurse Coordinators, Social Worker, Research Coordinator and Financial/Insurance Counselor at CCBD. Manages and delegates as appropriate the following responsibilities to other Clinical Services Specialists: processes CCBD mail, orders supplies for CCBD, compiles articles for and supervises timely mailing of CCBD newsletter. Assists and performs other functions as requested by the Medical Director, CCBD. Performs other duties as assigned Complies with all policies and standards Qualifications Education High School Diploma or equivalent Advanced education in business, administrative training or healthcare preferred Associate's Degree from an accredited college or university, or equivalent preferred Experience 4-6 years administrative experience required Administrative experience in a health care environment preferred Knowledge, Skills and Abilities Excellent problem-solving skills Excellent verbal and written communication skills Excellent interpersonal and customer service skills Ability to screen callers and triage call appropriately Ability to prioritize/complete a variety of assignments with good judgment and diplomacy Proficient computer skills including Microsoft Office products Knowledge of medical terminology Ability to learn job specific computer applications such as Velos and Epic Tools and Technology Computer Printer Multi-line Telephone Fax Machine Photocopier #J-18808-Ljbffr