Support Team Lead 1st Shift (Helpdesk)
Creative Realities
Creative Realities, Inc. in Louisville, KY is seeking a Support Supervisor to lead the 1st shift and ensure timely, effective client support. You will report to the Support Manager and coordinate with team members to maintain service standards.
Responsibilities include overseeing all shift staff, monitoring SLAs, coaching agents, improving support processes, and serving as escalation point for critical issues. Prior supervisory experience in a helpdesk or call center is required.
#J-18808-LjbffrVacancy posted 5 days ago
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