Medicaid Support Specialist - Medicaid Navigator Certification Required

How you make a difference The Medicaid Support Specialist provides expertise and assistance to field staff in Medicaid enrollment and eligibility processes. They communicate policy changes, elevate issues to leadership, and help ensure proper payer reimbursements. The role coordinates with operations, utilization management, and claims to prevent unnecessary costs. Responsibilities also include supporting internal process improvements and maintaining compliance with Medicaid billing guidelines. This role plays a key part in optimizing Medicaid enrollment outcomes and operational efficiency. Key Responsibilities Support field staff on Medicaid enrollment and eligibility matters Communicate Medicaid policy updates and organizational changes Escalate issues to departmental leadership as needed Coordinate across departments to ensure accurate payer reimbursement Assist in QA audits and process improvements related to Medicaid billing Location Marion County Jail - 695 Justice Way, Indianapolis, IN 46203 Perks And Benefits In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including: DailyPay, receive your money as you earn it! Tuition Assistance and dependent Scholarships Employee Assistance Program (EAP) including free counseling and health coaching Company paid life insurance Tax free Health Spending Accounts (HSA) Wellness program featuring fitness memberships and product discounts Preferred banking partnership and discounted rates for home and auto loans Eligibility for perks and benefits varies based on employee type and length of service. Qualifications & Requirements Education Bachelor’s degree preferred or equivalent years of work experience Experience 1-2 years of experience with Medicaid/Private insurance billing/claims or enrollments 1-2 years of experience with analyzing data, creation of reports, and converting for meaningful use for internal and external clients 1 year of Customer Service experience preferred Licenses/Certifications None required Equal Employment Opportunity We are an Equal Employment Opportunity Employer. We are committed to fostering, cultivating, and preserving a culture of uniqueness. We celebrate a variety of backgrounds and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr