Financial Counselor

Job Title

Qualifications

Education

High school graduate or equivalent

Experience/Skills

One to two years previous credit/collections experience

Possesses knowledge of business office operations

Strives for customer satisfaction when responding to all patient/customer inquires (internal customers)

Experience using office equipment

Adapts professionally to changes in procedures and/or workload

Possesses excellent written and oral communication skills

Works independently with little supervision

Maintains concentration

Remains committed to a "cross training" philosophy for all assigned tasks

Required Licenses/Certifications

Indiana Navigator certified by the Indiana Department of Insurance

Working Conditions

Works in a well-ventilated, well-lit general office environment

Works well under pressure with attention to time constraints

Routine Responsibilities

Behavioral Expectations

Consistently complies with established Behavioral Expectations

Collections Duties

Reviews accounts monthly

Works aged trial balance and collectors desktop in a timely manner

Reviews accounts prior to mailing final notice letters and calls on balances over $500 before recommending submission to collections

Receives and maintains a file of accounts turned over to collections, posts agency payments, and keeps detailed records of invoices

Acts as the main point of contact with collection agencies for account issues

Notifies appropriate collection agency monthly of payments received in house

Sets up monthly payment plans and monitors to ensure payments are timely

Monitors employee balances and sets up payroll deduction if necessary

Reaches out to past due contracts for catch up or termination if unsuccessful

Financial Assistance Duties

Provides excellent customer service to patients

Helps patients with financial assistance applications and obtains the required documentation to process

Notifies the patient by letter of approval/denial of financial assistance

Educates customers about their insurance options with Medicaid, Healthy Indiana Plan (HIP), or the federal Health Insurance Marketplace

Helps customers compare and determine what choices may be best for them

Assists customers with enrollment in a qualified health plan

Directs customers to resources available to address problems related to insurance plans

Miscellaneous

Provides back-up phone support to billing lines daily

Full time/Day shift 80 hours/Biweekly