Customer Identity Technical Product Lead (Remote)

:

Date Posted:

2025-09-21

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Remote

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

We have an exciting remote opportunity for a Customer Identity Technical Product Lead !

The CIAM team is responsible for the day-to-day operations of all 40,000 customer identities, access, authorization, user registration, company registration, and much more. The current CIAM solution, Universal Registration (UR) is the first stop and view the customer has when doing business with PW. The current solution is homegrown over 20+ years ago and due for an enhancement / replacement.

The CIAM team conducted a full analysis RFP in partnership with Deloitte in 2021 to determine the longevity of UR vs replacing and migrating to a new platform. The individual in this role will be the lead Technical Project Manager for the enhancement or roll-out of the new solution. This individual will work across many teams including real PW Customers, the Portal Owners, Cyber, Identity, Infrastructure, and Cloud Ops to get this tool up and running and in front of our customers for an enhanced user experience.

Key Responsibilities:

• Schedule, prioritize & facilitate the roll-out of the new CIAM solution and integration with the PW portals
• Act as a project lead and work with vendors, application, security, legal, and compliance teams to develop the best user experience for our customers
• Facilitate the technical and end user experience evaluation of key features & requirements requested by the business / customers
• Work closely with the Deloitte and ForgeRock to gain a technical understanding of the solution and assist in implementation, registration, workflow design, wireframe, and overall roll-out of the product
• Facilitate multi-team workshops to collect business & technical requirements & be the liaison between DT and the business
• Gain a reasonable understanding of the current tool, process, team, and workflow to better understand the desire & need for a better solution
• Work closely with legal, ITC and portal owners to improve the overall process & steps required when setting up new users / companies
• Work within the ForgeRock platform to facilitate application migrations, minor enhancements, maintenance, etc.

Basic Qualifications:

• BA/BS in Engineering, Computer Science, Information Security, or Information Systems and 8+ years of combined experience in the fields of Application Development, System Design/Architecture, Product Management, and/or Identity & Access Management; OR an Advanced Degree in Engineering, Computer Science, Information Security, or Information Systems with 5+ years of combined experience in the fields of Application Development, System Design/Architecture, Product Management, and/or Identity & Access Management
• Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship.

Preferred Qualifications:

• A strong desire to improve customer experience
• SQL Database experience is a plus
• A self-starter & motivator with a lot of energy
• Prior knowledge with identity and authentication protocols (OIDC, SAML, OAUTH, etc.) is a plus
• A willingness to take on a more technical PM role and be hands on with the product
• Ability to work in a fast-paced environment and team
• Comfortable presenting and leading workshops or meetings with 5-20 people at a time

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

• This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

The salary range for this role is 94,000 USD - 196,000 USD; however, RTX considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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