Call Center Representative

Job Description

Job Description

The ideal candidate will have strong experience in customer service, case review, and eligibility determination and a proven ability to conduct accurate interviews, verify documentation, and deliver clear resolutions for applicants and recipients of public assistance programs.

Responsibilities:

• Review applications for public assistance programs and determine eligibility through interactive interviewing and fact gathering.
• Verify accuracy and completeness of application forms and request follow-up information as needed.
• Explain rules and policies to claimants, representatives, employers, doctors, and state and federal agencies to support qualification determinations.
• Address customer concerns, identify appropriate programs, and guide applicants through benefit receipt.
• Maintain accurate case notes and documentation in accordance with agency standards.
• Travel to off-site meetings, training, or conferences as required.

Required Skills & Qualifications:

• 2+ years of customer service experience.
• Ability to work 100% onsite in Tucson, AZ with reliable transportation.
• Strong written and verbal communication skills.
• High School Diploma.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.