Transportation Agent

Transportation Agent

The Transportation Agent will work with transportation partners to review status on open move requests and enter event dates and comments in internal systems. Key responsibilities include proactively communicating delays, industry trends, and weather impacts; following up with vendors to obtain quotes and present them to internal/external customers; obtaining condition reports after vehicles are picked up by the vendor and working with the internal Account Manager to address any issues; hosting or participating in weekly conference calls with vendors to address open items, challenges, performance metrics, and service vendor/license and title delays; addressing customer feedback directly with the vendor and escalating internally as needed; responding to inquiries on status from all areas of the business through email, CRM tool, and Teams message; processing vendor invoices, including validating charges, classifying vendor service descriptions to the appropriate internal category, and auditing to avoid payment duplication; and assisting internal teams with high volume transportation project setup and execution.

This position has no managerial responsibilities.

Competencies include prioritization and digital organization, communication, problem solving, computer proficiency, Microsoft Office 365, detail oriented, and time management.

Education and experience required include a high school diploma or GED, one to three years of experience in an office environment, and a logistics background preferred.

Core values include integrity, one team, innovation, and customer success.

Cultural attributes include discipline drives quality, intellectually curious, commit and deliver, and relationships matter.

Work environment is in Georgia or Illinois in a professional office environment. This is a full-time position, Monday through Friday, with no travel required. Physical demands include speaking, hearing, seeing, using hand and fingers for computer keyboard and phone, sitting or standing for extended periods of time, and reaching above head to pull paper attachments.